Product Trainer-2

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. As a Learning Services Trainer, you will contribute to the planning and execution of JLL Technologies' global customer learning strategy, ensuring our training empowers our customers to self-serve at every stage of their journey. In this modernized role, you will help design and deliver engaging, data-driven learning activities and resources that accelerate time-to-value for our users. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career by integrating cutting-edge AI technologies and automated content workflows into our daily design processes. You will collaborate closely with instructional designers, product experts, and customer success teams to scale personalized, high-impact learning experiences across JLLT's core product suites. We believe the most effective teams are built when everyone is empowered to thrive, and you will play a key role in supporting our learners' achievements and driving long-term customer retention.

What your day-to-day will look like:

• Design, develop, and update high-quality training content, including quick reference guides, standard e-learning courses, and interactive walkthroughs.
• Leverage AI-powered tools and generative platforms to draft scripts, build assessments, and streamline the content creation process.
• Build and maintain localized in-app guidance and contextual help using digital support tools such as Pendo.
• Deliver live virtual instructor-led training (VILT) and standard onboarding courses for internal employees, partners, and global customers.
• Collaborate with Learning Management System (LMS) administrators to publish customer training materials and track enrollment data.
• Partner with Product and Customer Success teams to identify training gaps and align content development with upcoming feature releases.
• Conduct post-training customer surveys, monitor NPS, and review feedback with the leadership team to continuously iterate on course quality.
• Support the execution of personalized, role-based orchestrated learning journeys that guide customers through optimal onboarding pathways.
• Utilize AI translation tools to help adapt and publish core training assets in multiple languages on an as-needed basis.

Required qualifications:

• Bachelor’s degree in education, business, human resources, information technology, or a related field; or equivalent practical experience as a trainer or corporate specialist.
• Experience creating training content, instructional manuals, and interactive guides in a professional corporate environment.
• Proficiency with instructional design and video editing software such as Articulate, Camtasia, Adobe, or equivalent tools.
• Experience utilizing digital adoption platforms or in-app support tools, specifically Pendo or similar guidance software.
• Excellent verbal and written communication skills with the confidence to speak publicly and facilitate live group training.
• Strong project and time management skills, with the ability to manage multiple deliverables and meet strict publication schedules.
• Familiarity with modern cloud-based Learning Management Systems (LMS) to manage course catalogs and student transcripts.
• Solid technical aptitude and a basic understanding of business software systems or cloud-based applications.
• Strong interpersonal skills and the ability to collaborate productively with cross-functional stakeholders across different time zones.

Preferred qualifications:

• Experience working as a customer trainer or educational specialist within a fast-paced, growth-driven SaaS company.
• Active familiarity with generative AI tools (such as ChatGPT, Claude, and Descript) for automated content creation, scripting, and editing.
• Experience working with or implementing training for enterprise property management or facilities platforms like Corrigo Enterprise, TRIRIGA, or ServiceNow.
• Familiarity with agile or software development lifecycles to align training deliverables with continuous product release cycles.
• A high level of creativity, flexibility, and a passion for driving user adoption and customer self-sufficiency.

What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated total rewards program, competitive pay and benefits package.

Apply today!

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.