Establish and maintain seamless co-ordination & co-operation with all departments of Novotel & ibis Chennai OMR to ensure maximum cooperation, productivity, and guest service.
Develop and maintain effective relationships with all the departments.
Respond to queries by resolving issues in a timely and efficient manner.
Ensure that all personnel are kept well informed of department’s objectives and policies.
Motivate and develop team to ensure smooth functioning of the department and promote teamwork.
Financial Management
Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
Maintain a record of all clients and their profile.
Organize regular visits in accordance to a predetermined plan.
Prepare a monthly schedule to record all sales and other related activities for the preceding month.
Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis).
Determine and recommend prospective customers by analyzing historical and other statistical information, and prepare customer call analysis reports.
Handle additional responsibilities as & when delegated by the Management.
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