A Front Office Team Leader oversees daily reception and guest service operations, coordinates shift activities, and supports front desk staff to maintain high service standards.
What is in it for you:
- Engage in conservation efforts and help preserve wildlife.
- Enjoy sustainable adventures with exclusive rewards.
- Celebrate locality and heritage in a vibrant community.
- Advance your career with global development opportunities.
- Drive change through impactful social initiatives.
- Collaborate with a passionate, innovative team.
Key Responsibilities:
- Shift Supervision: Guide and support front office and reception agents during daily operations.
- Guest Operations: Coordinate smooth check-ins, check-outs, room assignments, and special requests.
- Service Recovery: Handle guest inquiries, resolve complaints promptly, and escalate major issues to the Manager in charge.
- Department Coordination: Communicate occupancy needs, VIP arrivals, and guest requests with Housekeeping and the Call Centre.
- System Management: Maintain accurate guest profiles and data inside Property Management Systems (such as Opera Cloud or Opera PMS).
- Team Training: Conduct shift briefings, provide ongoing coaching, and ensure adherence to brand and safety standards.