Reporting to the Director of Housekeeping, the Assistant Director is responsible for leading, coaching, and inspiring a Housekeeping Team of approximately 220 people in our 724-room hotel. We are looking for someone with a passion for people and a relentless commitment to ensuring the highest levels of satisfaction for both our guests and colleagues.
Competitive Salary: $80,000-$85,000 gross annually, based on previous experience & education
Job Duties Include:
Establish departmental goals, measurements, and desired results in collaboration with the Director of Housekeeping.
Promote high morale through colleague recognition, engagement, and the removal of identified barriers.
Coach, develop, and manage the performance of the Housekeeping team, ensuring effective communication and accountability.
Plan and organize deep-cleaning cycles and projects for guest rooms and public areas.
Oversee the preventative maintenance program and collaborate with the Engineering and Maintenance teams to address maintenance requirements and achieve operational standards.
Track and address guest comments and concerns to support guest satisfaction.
Monitor labour costs, resource scheduling, vacation planning, and departmental productivity to ensure effective use of resources.
Ensure the team has the necessary supplies, tools, and equipment, including linen, guest supplies, and cleaning materials, while maintaining alignment with the departmental budget.
Maintain a safe work environment by ensuring colleagues follow safe work practices and by monitoring and updating departmental health and safety programs, including WCB and WHMIS training, policies, and procedures.
Support and advance departmental environmental initiatives and recycling programs in collaboration with the Director of Sustainability, ensuring adherence to all hotel environmental policies and initiatives.
Maintain effective and timely communication and collaboration with all hotel departments.
Drive and participate in hotel committees.
Support the implementation of new Corporate initiatives and rollouts, assessing their impact on the department and team.
Project Management & Strategic Initiatives: Lead Housekeeping projects, new launches and departmental initiatives aligned with the hotel’s strategic priorities. Own planning, coordination and execution, ensuring timely delivery, effective implementation and measurable improvements to the guest and colleague experience.
Financial Ownership & Labour Management: Take full ownership of the department’s financial performance, including budgeting, forecasting, expense control and labour planning. Align staffing, scheduling and productivity with occupancy, business demand and service standards, while maintaining quality and colleague engagement.
Perform other duties as assigned.
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