A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bell person with Fairmont Hotels & Resorts, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.
What you will be doing:
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:
Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
Assists guests according to Fairmont Hotels & Resorts Brand, LQA standards
Consistently offer professional, friendly and engaging service
Ensure the timely and efficient transfer of luggage to and from the guest’s room
To ensure the guest is familiar with their room upon arrival i.e.. temperature control
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the MOD
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards, including all safety policies
Other duties as assigned
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