Take ownership of the corporate customer collections.
Demonstrates strong client service skills, teamwork, and collaboration
Proactively plans and multitasks to maximize productivity
Meets all quality and productivity metrics and demonstrates strong teamwork and collaboration
Credit review for new or potential clients
Collection of overdue accounts/past due invoices
Communicate with external and internal clients in a clear, concise, and professional manner
Resolves invalid or unauthorized deductions by working with project management
Verifies validity of account discrepancies by obtaining and investigating information from sales, project management and customers
Interfacing directly with customers to develop and implement workout plans to bring their accounts into compliance; this may involve researching and addressing customer questions, resolving outstanding issues, providing back up or past invoices, etc.
Effectively and timely resolve customer discrepancies, billing issues, short-payments, unapplied cash reconciliations and disputes
Generating and distributing correspondence and reports to assist in the collections process
Weekly updates with the Group Leader on progress and issues
Create monthly report for monthly overdue meeting
Work on special projects as requested
Conducts all activities in a safe and efficient manner
Performs other duties as assigned
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