● To ensure a good Veolia Water Tech reputation at the customer level.
● To ensure that all assigned accounts are serviced at the prescribed frequency. Services
work includes conducting water analysis, ensuring chemical injection systems are in good
conditions, providing troubleshooting support and other field-related services assigned to
the field representative.
● To maintain a high standard of service and customer satisfaction so that no customer
complaints originate because of poor quality service.
● Interface primarily with assigned key customers for all matters concerning Veolia products
and services and total support. Ensuring that both customer and Veolia objectives are met.
● Respond to all customer inquires in a timely manner on the processing of customer orders,
acknowledgements, Purchase Order amendments, and alteration notification.
● To support commercial team in sales activities
● To develop product application knowledge and system knowledge. To ensure that
preventive troubleshooting is adequately performed in all accounts and that only technically
correct recommendations are made to clients.
● To acquire necessary communication and organizational skills. To maintain effective
communication with the Area or Account Manager so that they are continually aware of all
personal, business and training requirements.
● To maintain all chemical inventories up to date so that product outage does not occur at
customer sites.
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