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Role Summary
The Signage Delivery Manager is a senior delivery leadership role within JLL, embedded with Amazon's Global Real Estate & Facilities organization. Reporting to the Amazon Global Signage Program Manager, this role is accountable for leading the JLL signage delivery team and executing the global signage strategy, standards, processes, and priorities established by Amazon.
The Signage Delivery Manager serves as the primary JLL delivery leader for the global signage program, translating Amazon's strategy into effective, scalable execution across AMER, EMEA, and APAC. This individual leads a geographically distributed team, establishes consistent delivery practices, drives operational discipline, and ensures signage projects are delivered in alignment with Amazon's direction, priorities, brand standards, quality expectations, schedule, and budget requirements.
The role is responsible for how the strategy is delivered, while partnering closely with the Amazon Global Signage Program Manager, who establishes the overall program strategy, priorities, standards, and direction.
Success in this role requires strong people leadership, operational excellence, cross-regional coordination, and the ability to turn program strategy into repeatable execution. The Signage Delivery Manager should proactively identify opportunities, risks, process improvements, and delivery solutions and bring recommendations to Amazon for direction and approval.
Key Responsibilities
1. Global Signage Strategy Implementation
- Implement the global signage strategy, standards, priorities, and roadmap established by the Amazon Global Signage Program Manager.
- Translate Amazon's strategic direction into clear execution plans, workstreams, team responsibilities, and regional delivery priorities.
- Ensure JLL delivery activities remain aligned with Amazon's approved strategy, standards, priorities, and business objectives.
- Support Amazon in evaluating implementation considerations, delivery constraints, risks, and opportunities.
- Provide recommendations and options to Amazon when site, regional, operational, or vendor conditions require a decision or adjustment.
- Identify opportunities to improve scalability, consistency, efficiency, quality, and customer experience and present recommendations to Amazon for consideration.
- Assist with implementation of new signage standards, processes, technologies, and program initiatives directed by Amazon.
- Maintain strong alignment between global strategy and regional execution.
2. JLL Team Leadership & Delivery Management
- Lead and provide direct oversight of the JLL global signage delivery team, including AMER and EMEA/APAC regional leads and supporting specialists.
- Establish clear roles, responsibilities, priorities, performance expectations, and accountability across the JLL team.
- Direct team workload, capacity, resource allocation, and prioritization in alignment with Amazon's program priorities.
- Coach and develop regional leads and team members to build consistent signage delivery capabilities.
- Establish a culture of accountability, collaboration, responsiveness, and continuous improvement.
- Ensure team members understand and consistently execute Amazon's signage strategy, standards, processes, and expectations.
- Identify capability gaps and recommend staffing, training, tools, or process improvements to support program needs.
- Manage cross-regional collaboration and ensure lessons learned and best practices are shared across the global team.
3. Consistent Global Delivery Processes
- Establish and maintain consistent JLL delivery processes across AMER, EMEA, and APAC in alignment with Amazon's requirements.
- Standardize project intake, planning, estimating, design coordination, procurement, fabrication, installation, quality control, closeout, and reporting processes.
- Ensure regional teams follow established global processes while allowing for documented local requirements and jurisdictional differences.
- Develop and maintain playbooks, procedures, templates, workflows, and tools that enable consistent delivery.
- Identify process gaps and regional variations and develop recommendations to improve consistency.
- Drive adoption of approved processes and monitor compliance across regions.
- Establish mechanisms for sharing regional lessons learned and incorporating approved improvements into global processes.
4. Signage Project & Program Delivery
- Lead execution of signage projects and programs in accordance with Amazon-approved scope, strategy, schedule, budget, and standards.
- Provide oversight of regional signage project delivery and ensure projects remain aligned with Amazon priorities.
- Coordinate signage implementation with broader workplace initiatives including relocations, renovations, new construction, workplace upgrades, and signage replacement programs.
- Establish project execution plans, resource requirements, milestones, dependencies, and delivery expectations.
- Lead global and regional delivery meetings and maintain clear visibility into project status, risks, issues, and decisions.
- Ensure consistent application of approved signage standards, messaging hierarchy, materials, finishes, and installation requirements.
- Coordinate with architects, design consultants, contractors, fabricators, installers, workplace teams, and other stakeholders to execute approved signage solutions.
- Ensure site-specific adaptations remain within Amazon-approved standards and escalate exceptions requiring direction or approval.
- Oversee quality control and installation execution across multiple vendors, crews, and locations.
5. Amazon Partnership & Advisory Support
- Serve as a trusted JLL delivery partner to the Amazon Global Signage Program Manager.
- Provide Amazon with clear, concise visibility into delivery performance, risks, issues, resource needs, and regional challenges.
- Bring forward informed recommendations and options to help Amazon make program decisions.
- Escalate decisions, exceptions, risks, and strategic issues to Amazon when they exceed established direction, standards, or delegated authority.
- Support Amazon in developing and implementing program initiatives by providing delivery expertise and operational insight.
- Represent Amazon's approved direction consistently with JLL teams, vendors, consultants, and project stakeholders.
- Maintain a clear distinction between Amazon program direction and JLL delivery execution.
6. Vendor & Contractor Management
- Lead JLL's management of signage vendors, fabricators, installers, consultants, and other delivery partners in accordance with Amazon's approved approach.
- Monitor vendor performance against scope, schedule, cost, quality, safety, and service expectations.
- Ensure consistent vendor management practices across regions.
- Support vendor selection, procurement, contracting, pricing, change management, and performance management as directed by Amazon and within established JLL responsibilities.
- Drive vendor accountability and resolve delivery issues with urgency.
- Identify opportunities for improved vendor performance, scalability, pricing, lead times, and quality and provide recommendations to Amazon.
7. Financial & Resource Management
- Manage JLL's delivery resources and project-level financial activities within Amazon-approved budgets and priorities.
- Monitor project costs, forecasts, change orders, and financial risks.
- Provide Amazon with accurate and timely financial and resource reporting.
- Identify cost, schedule, and resource optimization opportunities and present recommendations to Amazon.
- Ensure financial and resource decisions remain consistent with Amazon's approved program direction.
8. Risk, Quality & Compliance
- Establish consistent global processes for identifying, tracking, mitigating, and escalating signage delivery risks.
- Ensure projects comply with Amazon standards, approved designs, contractual requirements, applicable codes, accessibility requirements, and local regulations.
- Drive consistent quality assurance and quality control practices across all regions.
- Monitor installation quality and address deficiencies through appropriate corrective action.
- Escalate significant quality, safety, schedule, cost, or compliance risks to Amazon.
- Ensure lessons learned are documented and incorporated into future delivery.
9. Reporting, Performance & Continuous Improvement
- Establish consistent global reporting processes and delivery dashboards for the JLL team.
- Track KPIs related to delivery, schedule, cost, quality, v