Job Summary
The Employee Relations Director (Director Ethics & Compliance) plays a key role in implementing the North America employee engagement and employee retention strategies by focusing on employee relations, policy interpretation and application, performance improvement, and employee investigations and interventions. Reporting to the Sr. Director, Culture, Ethics & Compliance will serve as a subject matter expert and primary contact for employee concerns, investigations, grievances, and performance improvement plans across the organization.
Responsibilities
- Manages investigations and provides counseling into routine and/or complex inquiries and matters such as employee harassment and conflict, worker complaints and grievances, and workplace accommodations; discerns when additional investigation or involvement is required manages accordingly.
- Stays up to date on current and new company policies and assists with roll-out and downstream impact. Facilitates training related policies and programs as needed.
- Interprets and applies relevant U.S. laws and regulations to negotiate and resolve labor agreements, conflicts, and disputes; engages and consults with internal legal counsel as appropriate based on potential legal risk factors.
- Maintains documents and records for contract negotiations with employee and labor organizations; assists in recordkeeping related to employee corrective actions, grievances, terminations, and transfers.
- Tracks metrics on employee compliance, behavioral policy abuse and other employee relations trends within assigned region and identifies patterns in order to recommend solutions for improved organizational effectiveness and change.
- Maintains advanced proficiency with documentation processes and best practices for performance improvement records; assists with performance evaluation process as needed.
- Proactively partners with leadership to revise and deliver corrective action plans as needed.
- Influences stakeholders across the organization using interpersonal and communications skills, cultural competence, and balanced conflict resolution.
- Performs, evaluates, and analyzes exit interviews to make suggested improvements to leadership.
- Performs other duties as assigned.
Qualifications
- 12+ years’ experience in legal compliance, Internal Investigations, employee relations, labor relations or related field.
- Proficiency with Microsoft Office applications – Outlook, Word, Excel, PowerPoint.
- Maintains confidential and sensitive information.
- Thorough understanding of laws, regulations and guidelines related to HR, employee relations, and negotiations.
- Has exceptional interpersonal, data analysis, conflict resolution, written and verbal communications skills. Demonstrates effectives time management, cultural competence, operational agility, and natural problem-solving abilities.
- Ability to travel as needed, up to 30%.
Preferred Qualifications
- Master’s degree in Business Administration, Human Resources, Industrial-Organizational Psychology or related field.
- Experience with employee relations and labor relations within a distribution center or retail environment.
- Experience with Ethics Hotline, e.g. NAVEX EthicsPoint, CaseIQ, etc.
- Formal investigation and interviewing training/experience (e.g. law enforcement)
Leadership
- Embodies the following values: serve, perform, influence, respect, innovate, team (SPIRIT).
- Effectively communicates by motivating and inspiring others through clear and proactive communication.
- Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
- Makes balanced decisions and thinks strategically by being a forward thinker.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.