The Group Manager will actively work with his/her peers and sub-ordinates to set strategic direction for growth and business improvements. He/she will be accountable for the financial performance of the business unit, and in maintaining existing business lines and continued growth in targeted market segments, while observing corporate quality, environmental, Health & Safety requirements. The Group Manager is to ensure that customer expectations are met in a timely and effective manner. The Group Manager will plan, schedule and resource the business unit as required. This position is expected to direct, plan, organize and motivate staff in the performance of their responsibilities and functions. This position will also be responsible for the mentoring and training of Principal Metallurgist/Minerologists, Senior Metallurgists/Mineralogists, Metallurgists/Mineralogists and Junior Metallurgists/Mineralogists. This job description applies to all Group Managers in the SGS Canada Metallurgy and Consulting NAM business line.
- The Group Manager is accountable for managing all aspects of his/her operations and for ensuring that the Director Operations is kept current and informed on all aspects of the laboratory that have any direct or indirect impact on the business, including but not limited to Environment, Health and Safety (prevents accidents, incidents, perceived or actual H&S concerns), quality, scheduling and group financial performance.
- Accountable for the Health, Safety and Environment of all site personnel, the enforcement of all regulations as per the Company
- Health and Safety Manual, and the immediate reporting of any health, safety or environmental incidents, accidents or concerns to the Manager, H&S.
- Embrace the Health, Safety & Environment "Journey to Zero" Plan by effective communications and holding accountability.
- Participate in the completion of Management Action Report Card responsibilities, which measures leading HSE indicators to proactively managing Health & Safety.
- Is accountable for compliance to local and provincial Environmental regulations.
- Monitors and checks for completion of all daily H&S checks, monthly H&S meetings.
- Emergency protocol and any incident/accident reports.
- Demonstrates good and safe work habits and enforces a clean working environment.
- Responsible for notifying emergency personnel, if required, and is familiar with location of emergency equipment, supplies and information.
- Complies and ensures that all work follows Quality systems and that quality targets are maintained.
- Accountable for ensuring that the quality of data, current methodologies and the execution of the methods are in compliance with current accreditations.
- Accountable for ensuring that an appropriate and planned training program is executed and measured for all personnel under direction. This includes quality system awareness, continuous technical improvement and personnel performance reviews.
- Identification and training of potential back up is essential. Ensures the maintenance of documentation as required by the quality system.
- Accountable for creating and maintaining adequate standard operating procedures.
- Accountable for familiarizing oneself with the Quality Manual and ensuring appropriate documentation is current and reliable.
- Accountable for ensuring an optimal level of quality supplies is maintained.
- Accountable for the delivery of test work and data to achieve Client Satisfaction by maintaining production and specified turnaround targets.
- Monitors production of operating group(s) and ensures optimum staff levels/shifts to achieve SGS standards for production, quality and financial performance. Monitors throughput and performance.