We are seeking a GIS Engineer – Esri ArcGIS Platform to provide Level 3 support and administration for the Group's ArcGIS ecosystem. The successful candidate will work closely with the GIS Core Team, Group IT, and Esri Support to ensure the reliability, performance, security, and continuous improvement of the ArcGIS platform.
This role is ideal for professionals with strong hands-on experience in ArcGIS Enterprise administration, technical support, platform upgrades, and geospatial data management. Candidates with prior experience in Esri Technical Support, Esri Partners, or Esri Distributors will be highly valued.
Key Responsibilities
Level 3 Support & User Assistance
- Provide advanced technical support through ServiceNow and resolve complex GIS incidents and service requests.
- Troubleshoot and support ArcGIS Enterprise services, publishing workflows, editing operations, performance issues, and access management.
- Act as the escalation point for Level 2 support teams and mentor them to improve issue resolution capabilities.
- Collaborate with Group IT teams on Azure infrastructure, networking, server management, and security-related matters.
- Maintain accurate documentation of incidents, troubleshooting actions, and resolutions.
ArcGIS Platform Administration
- Administer and maintain ArcGIS Enterprise environments, including Portal for ArcGIS, ArcGIS Server, ArcGIS Data Store, and Web Adaptor.
- Manage ArcGIS Online subscriptions, users, groups, roles, and licensing.
- Perform backup and restore operations using WebGISDR and participate in disaster recovery testing.
- Apply patches, monitor platform health, and contribute to system performance optimization.
- Manage authentication and security integrations, including Microsoft Entra ID and SAML.
- Participate in ArcGIS Enterprise upgrades and migrations, including planning, compatibility validation, testing, rollback planning, deployment, and user communication.
Data Management & Automation
- Administer Enterprise Geodatabases hosted on PostgreSQL and Azure Database for PostgreSQL – Flexible Server.
- Manage schemas, permissions, versioning, replication, archiving, and database performance tuning.
- Monitor storage utilization, indexing, maintenance routines, and overall database health.
- Develop automation tools and scripts using ArcPy and ArcGIS API for Python.
- Maintain code repositories in GitLab, including version control, code reviews, and CI/CD processes.
- Coordinate with Esri Support and the GIS Core Team on technical issues, platform improvements, and roadmap initiatives.