Site: Brigham and Women's Faulkner Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Schedule: Saturday & Sunday, 1:30 PM - 7:00 PM
Under the supervision of the Registered Dietitian and Clinical Nutrition Manager, the Nutrition Assistant provides high-quality, personalized nutritional care to patients throughout their hospital stay. This role supports patient meal service operations, assists with menu selection and diet compliance, communicates with clinical and production teams, and helps ensure patients receive timely and appropriate nutrition. The Nutrition Assistant is responsible for maintaining departmental standards and upholding all hospital policies and procedures.
Patient Care: Yes
Essential Functions
- Assist patients with menu selections that meet prescribed dietary restrictions and preferences.
- Review and adjust meal selections to ensure compliance with physician, dietitian, and nursing instructions.
- Monitor meal service to ensure patients receive appropriate nourishment and notify nursing staff of concerns.
- Complete regular and therapeutic diet menus according to established standards of care.
- Conduct meal rounds and tray assessments to evaluate patient satisfaction and nutritional needs.
- Record and monitor calorie counts and dietary intake as assigned.
- Order nutritional supplements and enteral nutrition products in accordance with department procedures.
- Deliver, collect, and set up patient meal trays in a timely and professional manner.
- Support tray line operations and assist food service staff as needed.
- Respond to patient, visitor, and staff inquiries via telephone and direct requests.
- Communicate effectively with clinical and production teams regarding patient needs, special meal requests, and diet education requirements.
- Address and resolve patient service issues and complaints promptly and professionally.
- Participate in department meetings, training sessions, in-services, and ongoing education opportunities.
- Maintain compliance with hospital policies, safety standards, and departmental procedures.
- Demonstrate initiative by identifying and completing tasks that support efficient department operations.
Qualifications
Education
- High School Diploma or GED preferred.
- Relevant experience may be considered in lieu of formal education.
Experience
- Previous healthcare experience, including patient interaction, preferred.
- Prior customer service experience, particularly involving telephone communication, preferred.
Knowledge, Skills & Abilities
- Commitment to providing exceptional customer service and patient-centered care.
- Ability to read, write, and communicate effectively in English.
- Strong interpersonal, communication, and problem-solving skills.
- Ability to manage multiple phone lines and voicemail systems professionally.
- Basic computer proficiency and ability to learn hospital software and systems.
- Ability to push and maneuver food carts safely.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced healthcare environment while collaborating with multidisciplinary teams.
Additional Job Details (if applicable)
Physical Requirements
- Standing Frequently
- Walking Frequently
- Sitting Occasionally
- Lifting Occasionally
- Carrying Occasionally
- Pushing Occasionally
- Pulling Occasionally
- Climbing Occasionally
- Balancing Frequently
- Stooping Occasionally
- Kneeling Occasionally
- Crouching Occasionally
- Crawling Occasionally
- Reaching Occasionally
- Gross Manipulation
- Fine Manipulation
- Feeling Constantly
- Foot Use Rarely
- Vision - Far Constantly
- Vision - Near Constantly
- Talking Constantly
- Hearing Constantly
Onsite
1153 Centre Street
11
Regular
Rotating (United States of America)
Pay Range
$19.00 - $25.56/Hourly
Grade
SF1001
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.