Supervise and coordinate the daily activities of Room Attendants, House Attendants, Public Area Attendants
Assign daily work schedules, room allocations, and special projects according to occupancy levels and operational requirements.
Ensure all guest rooms, corridors, public areas, and service areas are cleaned and maintained according to brand standards.
Ensure proper handling and reporting of Lost & Found items according to hotel procedures.
Monitor DND (Do Not Disturb) rooms and ensure appropriate follow-up procedures are followed.
Respond promptly and professionally to guest requests, concerns, and complaints
Lead, motivate, coach, and support the housekeeping team to achieve departmental objectives. Assist with performance evaluations and development plans
Control and monitor the usage of cleaning supplies, guest amenities, linen, uniforms, and equipment.
Assist with monthly inventories of linen, guest supplies, and housekeeping materials
Monitor stock levels and report shortages promptly
Ensure housekeeping equipment is maintained and used safely and correctly
Complete daily inspection reports, discrepancy reports, and shift handovers
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