To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
To be responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
To ensure that all guest rooms adhere to all brand standards and quality audit standards.
To oversee the delivery and collection of linen and terry on a daily basis.
To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
To ensure guest floors are clean and well maintained at all times.
To assist with other tasks to support the housekeeping team as required.
To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
To attend all training sessions required.
To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
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