Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors
Maintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Operational Management
To maintain Front Office log book and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Maintain record of all banquet and any other functions in the hotel.
Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Carry out other duties which naturally fall within the reasonable expectations of the post.
Liaise with Housekeeping for the Room Status.
Handle additional responsibilities as and when delegated by the Management.
Hunt on autopilot
New Front Office jobs in Mumbai, in your inbox within minutes.
The boar crawls company career pages around the clock and emails you as soon as a new match lands, with the employer’s real posting date. No recruiter spam. Free.