Guest Services Representative

Job Title

Guest Services Representative

Job Description Summary

Job Description

Position: Guest Services Representative (Seasonal)
Reports to: Guest Services Supervisor
Division: Guest Services Pop-Up Desk
Location: Midtown Mall

• Days and hours worked are subject to change as required by the needs of the Property
• Night and evening work will be required (including weekends and holidays)

Description of Major responsibilities and duties:

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings  
• Sale of Mall Gift Cards which includes:
  • daily deposits
  • shift reports and logs
  • distribution of gift-with-purchase items
• Email and In-Person Inquiries
• Opening & Closing duties as per the Guest Services Supervisor

• Prepare and manage various customer tracking initiatives
• Provide Customer assistance with all available mall services.
• Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
• Assist with various on-site promotions and events
• Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
• Be aware of and monitor the shopping centre’s, and its retailer’s, online presence on a daily basis such as Facebook, Twitter, Blog, Website, Pinterest, etc.
• Professionally respond online to customer service inquiries on social media. (If applicable)
• Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary. (If applicable)
• Collecting various documentation for shopping centre distribution, compiling and updating store and directory information, data entry and assisting with various marketing events/projects (as needed)

• Maintaining cleanliness and organization at the workspace
• Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
• And most importantly, ensuring that our customers leave our shopping centre happy with all of their needs met
• Other duties as assigned by the Guest Services Supervisor

Experience/Qualifications Required:

• 1 year of experience in Customer Service an asset.

• Comfortable handling large cash

Minimum Academic Requirements:

• Minimum Grade 12 Diploma

Technical Competencies:

• Excellent customer service skills with a drive to go above and beyond
• Superior written and oral communication skills
• Ability to work in a “team” environment
• Various computer skills – Microsoft Office
• Competent in social media, Facebook, Twitter, Website, etc.
• The ability to work evenings and weekends is a must.
• Open, unrestricted availability.

• Creative and self-motivated.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $15.70 - $17.77 CAD Hourly

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [email protected]. Please refer to the job title and job location when you contact us.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [email protected]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.INCO: “Cushman & Wakefield”