Company:
Marsh
Description:
Position Summary
The Enablement Process and Improvement Training Lead plans, delivers, and evaluates training programs that support onboarding, colleague readiness, process adoption, and continuous performance improvement. The role partners with Service Delivery leaders, SMEs, Process, Quality, and Content teams to ensure training is relevant, measurable, and aligned with business priorities.
Key Responsibilities
- Plan and prioritize the training calendar, including new hire waves, refreshers, and ad hoc requests.
- Assess training needs, identify skill gaps, and develop a prioritized learning roadmap.
- Own curriculum architecture and role-based learning paths, ensuring materials are current, approved, versioned, and maintained in the LMS.
- Coordinate new hire waves and priority learning activities, ensuring readiness, consistent delivery, and effective logistics.
- Manage the colleague readiness model using performance, attendance, and trainer evaluation data to identify at-risk colleagues and support probation decisions.
- Monitor attendance, learner sentiment, training effectiveness, and key metrics such as time to proficiency, readiness, adoption, and feedback.
- Prioritize ad hoc training requests and oversee the development and approval of final deliverables.
- Govern the learning library and knowledge repository, ensuring content is organized, accessible, reusable, and regularly updated.
- Partner with SMEs, leaders, Process, and Quality teams to maintain content accuracy and close the feedback loop between delivery and content improvements.
- Document critical processes, define backup plans, manage emerging risks, and support business continuity.
- Prepare and present training readouts and business reviews, demonstrating impact on onboarding, readiness, adoption, performance, and attrition.
Qualifications and Skills
- At least 5 years of experience in the training, learning area.
- Experience in training, learning and development, onboarding, performance management, or operational readiness.
- Experience managing curricula, learning paths, LMS platforms, and knowledge repositories.
- Strong analytical, organizational, communication, and stakeholder management skills.
- Ability to manage multiple priorities and translate data into actionable improvements.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Fluency in English (C1) is required (Only CV's in English will be considered)
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.