JOB SUMMARY
Leading and managing the day to day operations of the Cork Environment Testing ISO17025 accredited laboratory, ensuring samples are processed on time, safely, to the right quality, and ensuring delivery of excellent customer service. Maintain excellent standards of integrity, and compliance with Health and Safety, Quality System, and Customer requirements. Provide leadership, training, mentoring to build and retain a winning team. Proactively lead technical and operational development to deliver business objectives and Customer requirements.
REPORTING TO
Managing Director
RESPONSIBILITIES:
- Responsible for the development, safety, and well-being of the team.
- Proactively manage operations to meet customer’s requirements by effective planning and management of workflow.
- Ensure comprehensive procedures are implemented for thorough contract review of all work received.
- Ensure effective and efficient allocation of work on a daily basis to meet business and customer requirements.
- Implement and continuously improve quality system requirements.
- Ensure compliance with ISO17025 INAB accreditation requirements, regulatory obligations and customer expectations.
- Monitor and optimise technical capabilities and introduce new techniques / methods to maintain best-in-class service.
- Plan and lead development projects on method performance, validation and quality control systems.
- Increase the capability and range of testing provided by the Laboratory to support profitable growth.
- Provide leadership, coaching, training and guidance to laboratory staff.
- Develop and participate in training programmes.
- Develop, implement and review strategy to retain the team and make Eurofins the employer of choice.
- Develop, monitor and improve lab KPIs on HSE, productivity, efficiency and service delivery.
- Exercise a sound commercial and financial awareness to help reduce and control costs within the required budget.
- Undertake root cause analysis in the event of any failure and implement sustainable preventative actions.
- Lead and support daily/weekly/monthly checks and internal audits.
- Support external audits from third parties, regulatory authorities and accreditation bodies, and customers.
- Ensuring excellent standards of housekeeping and hygiene are maintained at all times.
- As part of the part of the management team, drive sustainable growth through customer service delivery excellence.
- Capacity, workload and resource planning including recruitment
- Equipment health, service contracts and calibrations
- Business continuity and resilience
- Lab risk management and change management
- Ensure personnel competency, training, authorisation, performance management and staff engagement are maintained.