Quality and Safety Program Coordinator - Ambulatory Pediatrics

Job Description Summary

The coordinator will report to the Primary Care Quality and Safety Manager (QSM) for the Primary Care Integrated Center of Clinical Excellence (ICCE), in support of MUSC's academic, research, and healthcare missions. Under general supervision, the Quality and Safety Program Coordinator provides quality and safety support to Ambulatory Pediatrics and collaborates closely with Primary Care ICCE leadership. This includes collecting relevant quality, safety, regulatory, and operational data; analyzing and assessing data; working with stakeholders to disseminate information; benchmarking performance; and supporting multidisciplinary teams to improve patient outcomes and performance based on organizational goals. This position presents performance results to relevant oversight, leadership, and governance groups.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC005295 CHS - Quality QAPI

Pay Rate Type

Salary

Pay Grade

Health-28

Scheduled Weekly Hours

40

Work Shift

Job Description

Minimum Qualifications:

• Bachelor’s degree in a health-related field and a minimum of five (5) years of experience with strong knowledge in quality and performance improvement or a Master’s degree in a health related field and 2 years of healthcare experience with strong knowledge in quality and performance improvement.
• Greater than 2 years of direct report leadership experience preferred.
• Clinical experience in patient care, clinical chart review and abstraction experience preferred.
• Computer/internet skills and familiarity with MS Office products (Word, Excel, PowerPoint, Access, etc.) essential.

The coordinator will report to the Primary Care Quality and Safety Manager (QSM) for the Primary Care Integrated Center of Clinical Excellence (ICCE), in support of MUSC's academic, research, and healthcare missions. Under general supervision, the Quality and Safety Program Coordinator provides quality and safety support to Ambulatory Pediatrics while partnering with Primary Care ICCE leadership to advance quality improvement, patient safety, regulatory compliance, accreditation readiness, and performance excellence initiatives.

Responsibilities include collecting, validating, analyzing, and assessing quality, safety, patient experience, and operational performance data; collaborating with physicians, advanced practice providers, nursing, clinic leadership, and operational stakeholders to disseminate data and best practices; benchmarking performance against internal and external standards; facilitating and supporting quality improvement projects and multidisciplinary teams; monitoring key performance indicators and regulatory requirements; and identifying opportunities to improve outcomes, patient safety, access, and clinical effectiveness.

The coordinator will assist in the development and implementation of performance improvement strategies, support quality governance structures, prepare reports and presentations for leadership review, and present performance findings to relevant oversight, quality, and governance committees. This position serves as a resource to Ambulatory Pediatrics and Primary Care ICCE leadership to support organizational goals and continuous improvement efforts across ambulatory care settings.

Additional Job Description

Physical Requirements:

• Mobility & Posture

Standing: Continuous, Sitting: Continuous, Walking: Continuous, climbing stairs: Infrequent, working indoors: Continuous, working outdoors (temperature extremes): Infrequent, working from elevated areas: Frequent, working in confined/cramped spaces: Frequent, Kneeling: Infrequent, bending at the waist: Continuous, Twisting at the waist: Frequent, Squatting: Frequent

• Manual Dexterity & Strength

Pinching operations: Frequent, Gross motor use (fingers/hands): Continuous, Firm grasping (fingers/hands): Continuous, Fine manipulation (fingers/hands): Continuous, reaching overhead: Frequent, Reaching in all directions: Continuous, Repetitive motion (hands/wrists/elbows/shoulders): Continuous, Full use of both legs: Continuous, Balance & coordination (lower extremities): Frequent.

• Lifting & Force Requirements

Lift/carry 50 lbs. unassisted: Infrequent, Lift/lower 50 lbs. from floor to 36”: Infrequent, Lift up to 25 lbs. overhead: Infrequent, Exert up to 50 lbs. of force: Frequent

• Vision & Sensory

Maintain corrected vision 20/40 (one or both eyes): Continuous, Recognize objects (near/far): Continuous, Color discrimination: Continuous, Depth perception: Continuous, Peripheral vision: Continuous, Hearing acuity (with correction): Continuous, Tactile sensory function: Continuous, Gross motor with fine motor coordination: Continuous.

• Selected Positions:
  • Olfactory (smell) function: Continuous
  • Respirator use qualification: Continuous

• Work Environment & Conditions

Effective stress management: Continuous, Rotating shifts: Frequent, Overtime as required: Frequent, Latex-safe environment: Continuous.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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