Find your calling at Mercy!
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.
Primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The role also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.
Position Details:
Patient Service Representative – Vascular Services
Location: 10012 Kennerly Rd. Saint Louis, MO 63128
Schedule: Full-Time | Monday–Friday, 8:00 AM – 4:30 PM (40 hours/week)
Qualifications:
- Education: High school diploma or equivalent.
- Experience: Customer service experience preferred
Responsibilities:
- Greet and register patients; verify identity and manage check‑in/check‑out
- Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
- Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
- Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
- Maintain accurate registration, EHRs, and assigned work queues
- Handle patient concerns professionally and escalate as needed
- Manage daily cash drawer, accounts receivable tasks, and payment plans
- Support EPIC updates, departmental initiatives, and clinic communications
- Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
- Perform other duties as assigned
Skills, Knowledge and Abilities:
- Knowledge of medical terminology, insurance, and billing processes
- Clear and professional verbal and written communication skills
- Basic computer skills, including accurate data entry
- Strong customer service skills with a patient‑focused approach
- High attention to detail and accuracy
- Ability to maintain confidentiality and comply with privacy policies
- Adaptable, professional, and able to work well under pressure
- Effective problem‑solving and issue resolution skills
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.