Head Barista - Lotti's

What’s in it for you… 

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 25 days holiday (plus bank holidays) and pension.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• It’s ok not to be ok, we offer access to OpenUp, a trusted platform for professional support and a network of mental health first aiders.
• Pedal like a local - Enjoy a Swapfiets membership with a discount: repairs and maintenance included.
• Stay active your way with a discounted Urban Sports Club membership, supporting your overall wellbeing and balance.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What You’ll Do

• Lead the morning coffee and breakfast team, creating a warm and energising atmosphere where guests feel welcome and ready to start their day.
• Masterfully craft Origin coffees, fresh juices, and other morning beverages, ensuring consistency, quality, and creativity in every cup.
• Support the floor and bar teams when needed, helping maintain smooth service across all outlets.
• Manage inventory levels, monitor stock rotation, and ensure compliance with cash handling procedures.
• Complete daily, weekly, and monthly administrative tasks, including reporting, financial tracking, and system updates.
• Mentor and train baristas on coffee preparation, service standards, and guest engagement.
• Maintain high standards of hygiene, health, and safety in all barista and prep areas.
• Uphold The Hoxton Way in every interaction, ensuring the guest experience is seamless and memorable.

Day to Day Tasks

• Service & Operations
  •  Oversee morning barista setup, service, and closing procedures.
  •  Ensure all drinks are prepared to specification, consistently and efficiently.
  •  Assist with floor support and bar service during peak periods as required.
• Team Leadership & Training
  • Conduct daily briefings, assign stations, and supervise the team during service.
  • Coach and develop baristas on coffee techniques, presentation, upselling, and guest engagement.
  • Support recruitment and onboarding of new barista team members.
• Stock & Finance
  •  Check inventory levels at the start and end of shifts and reorder when necessary.
  •  Monitor stock rotation and maintain par levels.
  •  Handle cash operations in line with hotel policies.
• Administration & Reporting
  •  Complete shift reports, financial records, and any other barista-related documentation.
  •  Monitor KPIs such as sales, wastage, and product ratios to optimise performance.