Reporting to the Director of Security & Loss Prevention, you will serve as a Guardian and Protector, ensuring the safety and well-being of employees, guests, and visitors. With your attentiveness, efficiency, and commitment, you will contribute to maintaining a safe and enjoyable environment for both the workplace and travel destination. Key responsibilities and essential functions include, but are not limited to, the following:
- Consistently offer professional, friendly, and engaging service.
- Ensure the overall safety and security of hotel guests, colleagues, and premises.
- Patrol 665,000 sq. ft., identifying insecurities and fire hazards.
- Conduct regular floor patrols, cash counts, and crowd control.
- Report and address any fire hazards or health and safety concerns.
- Report and investigate accidents, complaints, criminal activity, and crisis situations.
- Investigate violations of laws or hotel policies and report findings.
- Conduct thorough investigations of security incidents, accidents, or policy violations, ensuring all incidents are documented properly.
- Act as a member of the Emergency Response Team, responding to fires, accidents, safety concerns, and calls for medical assistance.
- Respond to all emergency situations and provide First Aid and CPR as required.
- Assist guests with hotel facilities in an informative and helpful way.
- Be aware of and sensitive to the diverse backgrounds of guests, ensuring respectful and professional interactions.
- Follow department policies, procedures, and service standards.
- Adhere to all safety policies.
- Work cohesively with other hotel departments, such as maintenance and guest services, to ensure safety standards.
- Conduct key control audits and maintain key control records.
- Maintain clear and accurate records of security logs, shift reports, and guest interactions for accountability and compliance with hotel policy.
- Perform other duties as assigned.