As the Food & Beverage Assistant Manager, you’ll be supporting the driving force behind our dining experience at Fairmont Chicago Millennium Park. Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests. Here’s what you’ll be doing:
Your Responsibilities:
Guest-Centric Service:
- Consistency: Deliver professional, friendly, and engaging service to our valued guests. Every interaction matters. Ensure that guests have a positive dining experience by maintaining high standards of service.
- Memorable Service: Engage with guests in a professional manner, making them feel welcome and valued
- Special Requests: Coordinate and follow up on special guest requests, collaborating seamlessly with colleagues and management teams
- Guest Recognition: Manage and build a database of special requests and guests’ profiles on Open Table or Host software
- Operational Balance: Manage an array of operational, administrative, and colleague needs adeptly
- Guest Feedback: Manage and address proper customer complaints and special requests promptly and professionally
System Management:
- Policy Adherence: Maintain a comprehensive understanding of company, property, and departmental policies and procedures
- Reservation System: Manage the “Open Table” online reservation system efficiently. And be consistent with updating database and reservations
- Menu Engineering: Communicate with management feedback from guests for the menu items and experience
Collaboration and Leadership:
- Culinary Synergy: Work closely with our talented culinary team to ensure seamless service and an exceptional guest experience
- Forecasting and Scheduling: Skillfully manage labor resources oriented towards service standards.
- Efficient Operations: Work independently to ensure smooth day-to-day operation without supervision and along with culinary flow
- Event and Reservations: Manage waitlists and special events and seating arrangements to maximize efficiency
Team Engagement and Development:
- Meetings and Reporting: Attend designated meetings and contribute insights.
- Champion Initiatives: Assist with Silverware programming and obtain designated Avero reports
- Continuous Learning: Participate in ongoing training activities, and spearhead training opportunities for the Food & Beverage Team
- Manuals and Standards: Develop trainings and operating procedures to maintain a high-standard sequence of service
- Team Management: Continuously engage team members and provide correction, coaching, and counseling when necessary
Corporate Compliance and Accuracy:
- Menu and Practices: Ensure compliance with corporate standards in menus and operational practices