Be the first point of contact for all guests, creating a warm, welcoming and professional first impression
Take ownership of reservations, seating plans and waitlists to ensure smooth and efficient service flow throughout each shift
Monitor guest arrivals and table allocations, balancing service demands while maximising the dining experience
Effectively handle guest enquiries, special requests and feedback, resolving issues with confidence and professionalism
Maintain accurate reservation and guest information within our booking platform
Communicate closely with the Restaurant Manager, Supervisors and Front of House team regarding service requirements, VIP guests and table availability
Assist in coordinating large bookings, special events and peak service periods
Proactively manage guest expectations and wait times while delivering exceptional customer service
Ensure host stand, entry areas and guest-facing spaces are presented to the highest standard at all times
Support the wider Front of House team as required to ensure seamless restaurant operations
Contribute to a positive team culture by leading with professionalism, energy and a guest-first mindset
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