Regional Physical Security Lead

About the role

We’re hiring a Regional Physical Security and Safety Operations Lead to help safeguard our people, spaces, and operations every day. individual contributor role with no direct reports, responsible for managing safety and security programs, coordinating vendor services, and driving operational improvements across our offices.

You’ll own core physical security functions, including contract guard operations, access control, surveillance systems, and emergency preparedness. You’ll also serve as a calm, decisive resource during critical incidents, coordinating response efforts with internal partners, building management, and emergency services.

Success in this role requires hands-on execution, sound judgment, and the ability to influence without direct authority. You’ll identify risks, strengthen procedures, and build practical programs that support a safe, secure, and welcoming workplace.

In this role, you can expect to

• Manage day-to-day safety and security operations, coordinating contract guard coverage and holding vendors accountable for service quality, performance, and compliance with post orders.
• Provide operational oversight of the 24/7 Security Support Center (SSC), ensuring consistent monitoring, timely escalation, accurate reporting, and response readiness.
• Coordinate real-time response to security incidents, medical emergencies, and facility issues, engaging appropriate partners and documenting follow-up actions.
• Maintain the reliability of access control, video surveillance, and alarm systems through routine reviews, troubleshooting, and vendor coordination.
• Conduct site assessments to identify vulnerabilities and safety concerns, recommend improvements, and track corrective actions through completion.
• Develop, maintain, and reinforce standard operating procedures, post orders, incident response plans, and emergency protocols.
• Manage relationships with contract security providers and security system vendors, including service reviews and issue resolution.
• Coordinate Emergency Response Team (ERT) recruitment, training, drills, and readiness across office locations.
• Active certification or experience with First Aid, CPR, and AED response standards.
• Partner with Workplace, People, IT, Legal, and other stakeholders to address safety concerns and support employee communications, events, and office operations.
• Review incidents and operational trends to identify recurring issues, improve processes, and measure program effectiveness.

To thrive in this role, you have

• 5+ years of relevant experience in corporate safety and security, physical security operations, military service, law enforcement, or a related field.
• Experience independently owning security programs, coordinating field operations, or managing vendor performance.
• Hands-on experience responding to incidents, exercising sound judgment, and remaining calm under pressure.
• Experience working with access control systems, video management platforms, alarm systems, and incident reporting tools.
• Experience supporting emergency preparedness programs, employee training, and response drills.
• The ability to assess risks, prioritize competing needs, and turn recommendations into practical improvements.
• Strong communication and relationship-building skills, with the ability to influence stakeholders and reinforce standards without direct reporting authority.
• Strong organizational skills and consistent follow-through on documentation, corrective actions, and operational commitments.
• Any security licenses or certifications required for the position and location, and the ability to meet applicable background screening requirements.
• Experience building, leading, or participating in Emergency Response Teams (ERT) within corporate environments.

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