We are seeking an experienced Genesys Routing Developer to provide design, development, consultancy, and technical support for the Genesys Engage Contact Center Platform. The ideal candidate will be responsible for creating and implementing secure, high-quality routing solutions and offering technical expertise to internal and external stakeholders.
Responsibilities:
- Lead the design, development, and implementation of Genesys routing projects on the Genesys Engage Platform.
- Write and review secure, high-quality production code while troubleshooting and debugging as needed.
- Participate in all phases of project life cycles, including planning, implementation, testing, and deployment.
- Collaborate with team members to share knowledge, generate ideas, and identify opportunities for innovation.
- Deliver knowledge transfer sessions to clients and colleagues to enhance understanding of Genesys technologies.
- Provide regular updates on project status and ensure clear, effective communication with stakeholders.
- Create and maintain technical documentation to ensure continuity and clarity.
- Hands-on experience with Genesys installation, configuration, and development, including Genesys Voice SCXML Call Flow, GA, GAX, OPM, and GRAT development.
- Analyze Genesys logs for troubleshooting and resolving technical issues.