The Spare Parts Group Leader is responsible for developing and implementing strategies that support profitable, sustainable growth of the Industrial and Mobile Hydraulics spare parts business in Canada. This role works closely with Sales, Service, Logistics, Marketing, channel partners, customers, and global business units to strengthen market presence, optimize inventory, and achieve business objectives.
- Develop and implement a five-year rolling strategic plan aligned with sales, profitability, growth, and overall business targets.
- Establish and maintain a product roadmap that supports the long-term business plan and identifies the resources and key enablers required for success.
- Implement channel partner strategies and initiatives that support market growth and penetration.
- Develop and manage budgets for sales, marketing, promotional, and product growth activities.
- Align goals and strategic initiatives with Sales and Service leadership.
- Develop and manage a strategic inventory plan that supports market requirements throughout the product lifecycle while meeting inventory targets.
- Determine the type, level, and location of product support required to achieve growth objectives, including preparing business cases for additional resources.
- Develop marketing strategies for product launches, promotional campaigns, and product awareness initiatives.
- Oversee product launches by establishing and monitoring project schedules and deliverables.
- Conduct customer visits alongside channel partners, Sales, and Service teams to identify opportunities through a consultative selling approach.
- Gather customer feedback and provide recommendations for improvements to existing products and services.
- Contribute to distribution strategies, reseller agreements, aftermarket support programs, and other business development opportunities.
- Develop and maintain relationships with key customers in collaboration with responsible managers and account development teams.
- Create product value propositions, positioning statements, key benefit messages, and competitive selling strategies.
- Recommend advertising, technical literature, digital tools, trade shows, and exhibitions that support business growth.
- Manage and distribute technical product literature in both electronic and printed formats.
- Work with Service and Logistics to determine appropriate inventory items and quantities to support spare parts sales and repair activities.
- Monitor inventory service levels, market lead-time expectations, and stocking requirements to maximize sales opportunities.
- Support inventory optimization by recommending actions for slow-moving and non-moving inventory.
- Manage product phase-in and phase-out activities, including long-term aftermarket support.
- Leverage North American warehousing and direct-shipment opportunities to better serve the Canadian market.
- Develop and maintain productive relationships with global business units and key internal stakeholders.
- Coordinate urgent deliveries, direct inventory shipments, stocking strategies, pricing information, lead-time requests, and business unit visits.
- Negotiate special pricing requirements with factories and source business units when needed to support market opportunities.
- Conduct market research to identify industry trends, prospective customers, new markets, and product opportunities.
- Collect and analyze competitive information, including market share, product offerings, pricing, delivery lead times, and long-term competitor strategies.
- Develop and communicate appropriate countermeasures for competing products and technologies.
- Develop market pricing and discount strategies in alignment with organizational requirements and sales objectives.
- Monitor annual sales plans, cost centre expenses, profitability, market share, customer satisfaction, inventory levels, and strategic growth initiatives.