Critical Facility Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves –

The Critical Facility Manager is a key leadership role responsible for overseeing the operations and performance for Data Center and Critical Environments. The role will ensure all basics of safety, compliance, operation, and maintenance, building systems, and innovation requirements are met within the controlled environment of a 24/7 data center account and serves as the primary escalation point for all emergency events.

The ideal candidate in this position will come from a data center critical environment background.  Success in this role requires being an open, transparent, and consistent communicator to all stakeholders, as you'll have the opportunity to shape not only the team, but the Client relationship.

Your day-to-day tasks will include:

• Developing and implementing strategic initiatives and operational plans to drive efficiency, scalability, and resilience across Critical Environment operations
• Providing leadership and direction to critical vendors and operational staff, including unionized workforce.
• Responsible for proper operational oversight of large projects executed by PDS  team to ensure alignment with client expectation, while directly overseeing management and execution of smaller, in-house projects handled by the Data Center Critical team.
• Monitoring and evaluating data center performance, ensuring adherence to service level agreements and key performance indicators
• Driving continuous improvement initiatives to enhance efficiency, reduce downtime, and minimize risks
• Overseeing financial aspects including budget planning, forecasting, and cost control
• Acting as primary point of contact for senior management, clients, partners, and vendors
• Managing relationships with strategic vendors and contractors to ensure service level agreements are met
• Evaluating and implementing innovative solutions to enhance efficiency, security, and sustainability
• Ensuring adherence to regulatory requirements, industry standards, and internal policies
• Onsite presence at Alhambra and Irvine critical locations when required
• Serving as the primary on-call leader for the Critical Environment team, providing 24/7 support and decisive leadership during emergencies to guide the team toward a rapid resolution.

Job Description

Relationship Management

• Manage the performance and outcomes of assigned staff reporting to the position
• Maintain interface with client, ensuring total contract compliance, accurate and timely reporting, and resolve critical impact end user relations issues

Compliance

• Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
• Ensure compliance with portfolio wide initiatives and required local, state, and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner

Process Management

• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
• Responsible for site achievement of Key Performance Indicators (KPIs) and managingresources and processes required to do so.

People Management

• Responsible for overall team management, staff development and planning.  Execute staff succession and growth plans.
• Responsible for direct management of unionized technical team, ensure adherence of Collective Bargaining Agreement (CBA).

Required Qualifications:

• 5+ years’ work experience in Data Centers or Critical Facilities with leadership responsibilities and people management expertise
• Experience with systems, emergency generators, switchgear, UPS, HVAC, and FLS
• Strong ability to read and interpret technical documents, safety rules, and maintenance instructions
• Strong leadership and relationship building skills
• Strong interpersonal skills and problem-solving ability
• Excellent communication skills, including report writing and effective speaking to leadership groups
• Proficiency with technical drawings, specifications, and measuring instruments
• Experienced in communications through of Microsoft Office applications (Word, Excel, Outlook, Access)
• Demonstrated leadership ability, presentation capabilities, and organizational skills
• Experience utilizing CMMS platforms
• Prior demonstration of Life Cycle Asset Management strategy planning and implementation
• Knowledge of standard business and accounting practices

Preferred Qualifications

• Bachelor’s Degree in Engineering
• Certified Facility Manager (CFM) or Facility Management Professional (FMP)
• Knowledge of real estate, telecommunications, furniture, accounting and building systems
• Oversight of multiple facilities with varied functions

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

107,200.00 – 134,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Colorado Springs, CO

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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