The Summer 2027 UCD Sales and Service Undergraduate Internship provides students with an opportunity to gain practical, hands-on experience supporting the Sales and Service team dedicated to United Concordia Dental’s Southeastern Pennsylvania market. This internship is designed to develop the next generation of diverse business professionals through direct exposure to the full sales cycle, customer service, relationship management, and dental insurance operations.
As a member of the Sales and Service team, the intern will work closely with experienced sales professionals, account teams, and cross-functional business partners to support market initiatives, client and producer needs, and day-to-day departmental objectives. Participants will gain insight into each stage of the sales cycle, from prospect and market research through sales support, client onboarding, ongoing account service, and relationship management.
The program provides hands-on training and exposure to career opportunities within Sales, Client Management, Account Management, Marketing, Producer Relations, Customer Service, and Business Operations. By collaborating with the departments that support Sales and Service, the intern will develop a broader understanding of how teams work together to attract new business, retain existing customers, address service needs, and deliver a positive client and member experience.
Typical responsibilities include supporting sales and service activities, preparing reports and presentations, conducting research, organizing client and market information, assisting with meetings and follow-up items, and contributing to projects that support Southeastern Pennsylvania market objectives. The intern may also gain experience using Salesforce or other customer relationship management tools to maintain information, track activities, and support team workflows.
Through mentorship, cross-functional collaboration, and project-based learning, participants will strengthen their communication, analytical, organizational, and relationship-building skills while gaining valuable experience within the dental insurance industry.
SUMMARY OF JOB RESPONSIBILITIES
This job has the goal of providing the opportunity to acquire practical experience through direct exposure to the related business line(s) and to develop the next generation of diverse business professionals. To that end, the program will provide hands-on training and experience in the business line, expose the various career opportunities in the business line and related areas, and prepare participants for positions in the business.
Typical responsibilities include, providing services to the day-to-day operating objectives of the assigned area, participating in projects and programs appropriate to the needs of the assigned area, participating in the planning and implementation of projects and initiatives, conducting research and reporting including recommendations or proposals for action.
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
ESSENTIAL JOB FUNCTIONS
1. Communicate effectively while interacting directly with colleagues, clientele, and/or other internal or external constituencies in the planning of assignments and the resolution of day-to-day operational problems.
2. Under supervision, provide entry-level professional services as appropriate to the day-to-day operating objectives of the area. Receives guidance, training, and mentoring from senior personnel in planning and carrying out activities and assignments.
3. Undertake and/or participates in projects and programs designed to develop professional skills and expertise appropriate to the needs of the organization.
4. Participate in the planning and implementation of unit projects and initiatives within area of expertise and ability.
5. As specifically requested by management, conduct research and reporting inclusive of recommendations or alternative proposals for action.
6. Undertake related studies or enrichment programs as appropriate to the specific objectives of the operating unit.
7. Perform miscellaneous job-related duties as assigned.
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
Pay Range Maximum:
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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