As General Manager of SLS Residences Infantas Madrid, you will lead the opening and day-to-day success of our first standalone SLS residence in Spain. More than overseeing operations, you will shape a bold, refined and highly personalised residential experience where service feels effortless, community feels vibrant, and every detail reflects the spirit of SLS.
What you’ll do…
You oversee every stage of the residential experience, from handover and welcome to daily living, community integration and long-term homeowner satisfaction.
You bring SLS service promise to life through clear procedures, elevated standards, and thoughtful training, and ensure a consistently distinctive and anticipatory homeowner experience.
You serve as the main point of contact for homeowners, creating lasting relationships built on empathy, discretion, responsiveness, and personalised care. Working closely with the Homeowners Association (HOA), you ensure transparent communication, compliance with bylaws, and active participation in community governance.
With you onboard, you bring SLS service promise to life, and the residence will run smoothly across all departments, and also with external providers, delivering integrated residential operations. Our guest won’t see the backstage of the show.
With your Director of Finance, you manage budgets, control costs, optimise resources and monitor performance with a sharp commercial mindset, while always protecting service excellence and homeowner satisfaction.
You recruit, mentor and empower a high-performing team which goes through fostering a culture of accountability, warmth, and excellence in a residential environment.
You make sure to align with local regulations and brand expectations, you guarantee the peace of mind for residents.
You act as an ambassador of the residence within Madrid, you curate exclusive local partnerships and bespoke lifestyle offerings to enrich residents everyday living, foster connection, and express the unique energy of SLS living.
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