Consistently offer a professional, friendly greeting and engaging service
Understand the Server’s tasks in the outlet
Understand shift end reports in the outlet and the POS system
Assist guests regarding food and beverage menu items in an informative and helpful way
Have knowledge of all menu items, garnishes, contents and preparation methods
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Present a positive first impression of the establishment’s friendliness, excellent service and high standards.
Greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter names into the computer system, and show guests to their table and bid them farewell as they leave
Inform guest about current promotion and who will be serving them to ensure a smooth handoff to the service staff
Answer incoming calls to the restaurant and provide appropriate service
Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders and to receive payments by validating credit charges; approving checks; accepting currency.
Handling guest reservation details from the reservation system, table allocation, dietary requirements, billing
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