Lead MA

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Location

Center for Women at Mount Auburn Hospital
Cambridge, Massachusetts

About the Role

The Lead Medical Assistant is a working lead who combines direct patient care with daily clinical coordination, staff mentoring, and operational support.

You will work closely with the Practice Manager, physicians, nurses, Medical Assistants, student externs, and other non-licensed staff to support efficient patient flow, maintain clinical standards, and help team members succeed.

What You’ll Do

Lead and Support the Team

• Serve as a role model and resource for Medical Assistants, student externs, and other non-licensed staff
• Provide training, direction, mentoring, and day-to-day clinical support
• Help staff adapt to workflow, computer system, and office-process changes
• Identify training needs and share concerns with the Practice Manager
• Support compliance and regulatory requirements within the practice
• Assist with daily office operations and follow up on concerns requiring attention
• Work with the care team to maintain efficient patient access and flow

Provide Direct Patient Care

• Complete pre-visit planning and confirm that required test results, consult notes, health information, and documentation are available
• Welcome patients, verify identity, assess for urgent needs, and prepare patients for examinations
• Record chief complaints, medications, allergies, medical history, and other relevant information in Epic
• Obtain vital signs, height, weight, pulse oximetry, and other measurements
• Perform EKGs, phlebotomy, spirometry, dressing changes, and suture removal
• Administer subcutaneous and intramuscular medications and injections as ordered
• Assist providers with examinations and office-based procedures
• Serve as a chaperone when requested
• Assist with pap smears, cultures, suturing, biopsies, and specimen collection
• Position patients appropriately for procedures and examinations
• Label, document, and process specimens accurately

Support Testing and Clinical Operations

• Complete point-of-care testing, which may include IFOB, INR, glucose, A1C, urinalysis, and HCG testing
• Perform and document required quality-control testing
• Maintain accurate testing records, results, and associated charges
• Clean, sanitize, stock, and prepare exam rooms between patients
• Monitor equipment, instruments, supplies, expiration dates, and inventory levels
• Maintain calibration records and required clinical logs
• Follow OSHA and infection-prevention guidelines for hazardous materials, blood, and bodily fluids

Coordinate Follow-Up Care

• Schedule and track outside tests, procedures, and specialist consultations
• Confirm that referrals, prior authorizations, and supporting documentation are completed
• Provide patients with preparation instructions and educational materials
• Assist with transportation arrangements when needed
• Track test results and consultation letters to ensure they reach the provider
• Follow up when testing or consultations are delayed, incomplete, or declined
• Screen and prioritize telephone calls, portal messages, and patient requests
• Communicate provider instructions, education, results, and follow-up plans
• Review cancellations and missed appointments with providers and coordinate rescheduling
• Reconcile patient-care logs and investigate incomplete results or follow-up items
  

What Success Looks Like

You will be successful in this role if you are:

• An experienced Medical Assistant who remains comfortable providing hands-on care
• Confident training, mentoring, and guiding colleagues
• Organized and able to follow clinical items through to completion
• Comfortable balancing patient care with daily operational responsibilities
• Attentive to patient safety, confidentiality, and regulatory requirements
• Professional and compassionate with patients and families
• A strong communicator who works effectively with providers, staff, and practice leadership
• Adaptable in a busy clinical environment where priorities may change

Minimum Qualifications

• High school graduate or GED.  Minimum of 2-3 years of experience demonstrating proficiency in all areas of Medical Assisting.
• Demonstrated MA competencies acquired through any one of the following: MA Certificate, Associates Degree in Medical Assisting, EMT, PCT, nursing student with one clinical rotation, home health aide experience or physician assistant program candidates.
• Must demonstrate strong customer and interpersonal relationships with all patients, family members, staff and providers. 
• Must be able to demonstrate both a willingness and competency to train, mentor and guide others assigned practices.
• Experience with computer systems and web-based applications is needed.  EPIC experience is a plus
• Must have phlebotomy/injection experience
  

Physical Requirements & Environment

• Job requires physical stamina; many hours/day on the feet.
• All staff are expected to cross train and help each other when needed.
• Must be able to lift up to 10lbs with some frequency.
• Must be able to position patients for specific procedures and exams.
• Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service.

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled