Veolia LabWater Solutions is seeking a highly motivated, customer-focused Field Service Technician to join our North American Field Service team. This position is responsible for installing, maintaining, troubleshooting, repairing, and calibrating laboratory water purification systems at customer facilities throughout an assigned territory.
The ideal candidate possesses strong mechanical and electrical aptitude, excellent troubleshooting skills, and a passion for delivering exceptional customer service. This individual will work independently while collaborating closely with Technical Support, Sales, Customer Service, and internal operations to ensure customers receive timely, professional, and high-quality service.
Key Responsibilities
- Install, commission, configure, and validate laboratory water purification systems in accordance with company procedures and manufacturer specifications.
- Perform preventative maintenance, system inspections, calibrations, software updates, and operational verification to ensure optimal equipment performance.
- Diagnose, troubleshoot, and repair mechanical and electrical equipment failures at customer sites.
- Replace defective components and perform corrective maintenance to restore equipment to factory operating specifications.
- Complete service reports, calibration documentation, expense reports, and all required administrative paperwork accurately and within established deadlines.
- Generate quotations for billable repairs, preventative maintenance agreements, validation services, consumables, and system upgrades.
- Proactively manage preventative maintenance agreement (PMA) opportunities within the assigned territory by identifying renewal opportunities and working closely with the Sales and Customer Service teams.
- Train customers on proper system operation, preventative maintenance practices, and routine maintenance procedures.
- Respond to emergency service requests in a timely and professional manner while maintaining excellent customer communication.
- Build and maintain strong customer relationships through professionalism, technical expertise, and outstanding service.
- Maintain company-issued tools, test equipment, inventory, and vehicle in a clean, organized, and service-ready condition.
- Ensure compliance with all company, customer, and regulatory safety policies while working in laboratory, pharmaceutical, healthcare, industrial, and research environments.
- Participate in a rotating 24/7 on-call support schedule.
- Collaborate with Technical Support and engineering to resolve complex technical issues and identify product improvement opportunities.
- Maintain a high level of technical knowledge by participating in ongoing product training and professional development.
- Assist other departments within the service organization.