Northwestern Medicine Location: Wheaton, Marianjoy Rehab Hospital
Department: Supply Chain
Schedule: 5 days per week, hours
Hours are Mon-Sat between 6am-5pm, Sunday (and all holidays) 7am-3:30PM
*Includes rotating weekends and holidays.
The Supply Chain Specialist I, Logistics reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Supply Chain Spec I, Logistics performs the daily activities of various tasks within the Supply Chain team including inventory ordering and replenishment, receiving, equipment, linen, and mail. Works in role to meet and exceed established key process indicators (KPI’s). Provides input on inventory level analysis and process improvement initiatives. Assists with communication as directed within the department related to policies, procedures, MDI and standard work methodologies. Work with clinical staff on communication around product changes. Assists all internal customers regarding supply chain logistic issues and communicates with Supply Chain Leadership regarding findings and resolutions.
The primary responsibilities focus on distributing, cleaning, and maintaining patient-care equipment, including wheelchairs, as well as fulfilling special equipment requests throughout the hospital.
The role supports six general supply rooms and two specialty supply locations, with much of the day spent moving equipment, preparing it for use, and ensuring it is clean and available for patient care. Candidates seeking a more traditional inventory management or stocking role may find that this position is more equipment-focused and service-oriented.
Responsibilities:
- Follows standard work and methodologies around inventory, receiving, equipment, linen and mail.
- Utilizes standard processes within WaveMark and PeopleSoft to maintain data integrity.
- Utilizes problem solving skills to resolve noncomplex situations involving technology, customers, staff, and other supply chain management personnel: consults with SC Leadership for guidance as needed.
- Performs daily activity to ensure compliance with policies and procedures.
- Assists with special projects as required.
- Ensures support of MDI and daily huddles.
- Orders and delivers supplies and/or linen to user areas based on par level. Identifies stock shortages and notify management.
- Conducts routine audits of supplies, linen, and equipment to ensure inventory accuracy, compliance with par levels, and proper usage.
- Identifies and documents discrepancies, expirations, shortages, or overstock; communicates findings to management and supports corrective actions.
- Answers incoming calls from users identifying supply needs.
- Maintains work area to ensure a clean and safe environment.
- Promotes safety in the workplace, following proper lifting and pushing/pulling techniques and utilizing equipment correctly.
- Notifies supervisor of equipment needing repairs. Reports all safety hazards to manager.
- Communicates to supervisor any issues, including inability to complete schedule and is proactive in dealing with observed deficiencies (reports issues/work requests to supervisor/manager, picks up debris outside of regular work area)
- Establishes and maintains interpersonal relationships with hospital personnel, while assuring confidentiality of patient information.
- Use organizational and unit/department resources efficiently.
- Manages work schedule efficiently, completing tasks and assignments on time.
- Contributes to opportunities and processes for continuous improvement.
- Participate in efforts to reduce costs, streamline work processes, improve and grow the services we provide.
- Presents a friendly, approachable, professional demeanor and appearance.
- Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly or identifies appropriate person and resources to do so.
- Provides directions or help to patients and customers with finding their way.
- Use effective service recovery skills to solve problems or service breakdowns when they occur.
- Demonstrates teamwork by helping co-workers within and across departments.
- Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.