JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
ROLE AND RESPONSIBILITIES
OVERALL ROLE
The Workspace Experience & Operations Lead will have overall responsibility to manage the day-to-day client activities for all sites in Singapore , and be the on-site key point of contact for key client stakeholders. The role will assume overall responsibility for managing all Workspace Experience & Operations services.
MAJOR RESPONSIBILITIES
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
• Min. Bachelor’s degree in facilities management, building, business or other related field &/or 5+ years experience in facilities, property management or related field
• Has experience working in financial or investment banking environment
• Knowledge of local occupational health and safety requirements
• Knowledge of critical environments
• Knowledge of vendor management for specialized services
• Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
• Proven capacity to understand and interpret commercial contracts
• Strong budget management and financial analysis skills
Critical Competencies for Success
• Client Focus & Relationship Management
o Demonstrates proactive & professional approach to customer service and stakeholder engagement
o Ability to interact with a wide range of client staff, including senior levels
o Ability to manage conflict and balance between client and firm requirements
o Has a customer service-oriented attitude
• Team Leadership
o Ability to lead team effectively, mentor and coach promoting open, constructive and collaborative relationships at all levels
• Project Management & Organizational Skills
o Excellent planning & organizational skills to prioritize work and meet tight deadlines
o Proven ability to manage multiple and complex operational matters on a daily basis
• Problem Solving & Strategic Thinking
o Capacity to deal with ambiguity and solve complex problems effectively
o Analytical, proven ability to solve problems using a quantitative approach
o Understands the interrelationships between operations and critical systems
o Understands the criticality of the banking and financial environment and how solutions can impact operations
o Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
• Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener
• Passion for quality – has an eye for detail to make sure the best delivery of services
• Self-motivated; confident & energetic
• Ability to work across multiple matrix reporting environments and prioritise activities accordingly
• Ability to effectively deal with stressful situations
• Flexible – able to adapt to rapidly changing situations
• Strongly goal-oriented – able to focus on meeting all performance targets
• Is a team player – able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
KEY STAKEHOLDERS
Client staff
JLL account team (Locally)
JLL account team (Regionally)
Vendor staff
REPORTING TO
Sub Regional Account Director
Location:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with a
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