Workspace Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Ambassador

Main Duties & Responsibilities

• To provide Call logging services in accordance with the service guidelines.
• Receive and log complaints - Record complete details of the service requests / complaints from employees of Convergys. Assign Unique Identity numbers for all service requests / complaints
• Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers 
• Assign and Despatch - Assign specific service provider based on the nature of request / complain.
• Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times
• Occupier feed back - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure 
• Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Assistant Manager - Facilities in job card analysis
• Ensure compliance of regulations / requirements of JLL management
• Provide assistance in general administrative activities as required 
• Contribute to the Monthly Management Report
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Manage all Health and Safety issues and actively participate in Health and Safety reviews
• Assist with the resourcing of other aspects of operation as required
• Perform other duties as required
• Work closely with Administration in relation to the payment of invoices
• Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures

Others

• Support on Workplace Experience Ambassador Program
• Operate Planon & E-Fit
• Meeting Room booking
• Locker Management 
• Workplace Accessibility Program Back-up for SRA, etc.

Workplace Engagement:

• Lead employee engagement at all levels as main point of contact for all staff in the building as well as related questions.
• Act as a workplace community liaison to bring together teams, support and promote internal events/clubs and build the community.
• Engagement meetings are hosted by the Ambassador to prompt proactive feedback about the building and enhance the overall workplace experience.
• Provide feedback and suggestions raised by the staff to the CRE and workplace team.
• Arrange and meet regularly with the client within their area to ensure that needs are being met and liaise with other key business department managers.

Proactive Workplace Management:

• Mitigation of workplace challenges and prepare proactive solutions to improve productivity amongst the building.
• Conduct floor work regularly to ensure space readiness.
• Monitor space utilisation on a day-to-day basis. Proactively identify low and high usage areas and let Occupancy Planning know of any challenges or opportunities that exist. Also, prepare recommendations for improvement and increase productivity.
• Review neighbourhoods sizes, work patterns (e.g. how busy neighbourhoods and floors are on different days/times) and whether work settings are being used for their intended purposes or not and providing feedback where necessary to CRE.
• Help support & coordinate Workplace initiatives; including any communications campaigns associated
• Liaise with the Workplace and project teams for periodical reviews of fixed desks requirements.
• Identify areas of improvement in delivery of the services and processes, work closely with the counterparts to ensure a consistent level of service delivery across the company and implement change as required.
• Work together with the company’s environmental team to raise awareness and ensure optimum recycling for site/client’s business area and/or neighbourhood.

Facility Management:

• Ensure the provision of a safe working environment.
• Ensure compliance with statutory regulations on fire, health and safety standards.
• Recommend continuous quality improvement practices and implement Industry Best Practice operations.
• Implement workplace procedures and performance measures and ensure they are maintained at all times.
• Ensure disaster recovering and business continuity plans are implemented and maintained.
• Ensure escalation procedures and incident reporting procedures are implemented and in place.
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct.

Workplace Etiquette:

• Championing flexible working and provide support to employees on tools (e.g.
• Resource booking, onsite AV equipment) and processes, introducing and reinforcing protocols & etiquette, being visible and available to the employees to answer questions & provide information about the work environment.
• Ensure the building and relevant equipment / technology is in perfect working order
• Encourage ownership of issues with shared desk/space by supporting and guiding users with issues to the right direction (e.g. IT or facilities helpdesk).
• In coordination with Security and the business, manage the locker process & ongoing distribution post implementation.

Location:

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.