Director, Global Account Procurement Lead

Job Title

Director, Global Account Procurement Lead

Job Description Summary

Under the direction of the Division Procurement Director, the Global Procurement Lead, is responsible for overseeing the procurement function within the portfolio of sites on a client account. This role involves managing procurement strategies, ensuring cost-effective purchasing of goods and services, and building strong relationships with clients & suppliers.

The Global Procurement Lead will provide strategic leadership and coordination across regional procurement teams and stakeholders to support the organization’s overall objectives

Acting as the accountable global procurement owner for the client account, the role sets the global procurement strategy and strategic sourcing direction, aligns procurement objectives with the client account plan, consolidates global reporting and value delivery, and coordinates global stakeholder and supplier governance across regions.

This role develops strategic partnerships and ensures that procurement strategies are client-centric, innovative and aligned to deliver measurable client value including responsible sourcing objectives and sustainable business outcomes.

Job Description

OUR CORE VALUES

• Driven: We celebrate determination in pursuit of excellence.
• Resilient: We navigate uncertainty with courage and adapt to deliver impactful outcomes.
• Inclusive: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
• Visionary: Our continuous quest for improvement is guided by our desire to design a better future.
• Entrepreneurial: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

KEY ACCOUNTABILITIES

ACCOUNT MANAGEMENT

• Own the global procurement relationship with the Client, Account Management Team, Regional Procurement Leads, Procurement Operations, suppliers and C&W Corporate stakeholders.
• Participate in global governance meetings and ensure that regional procurement matters requiring global direction or escalation are addressed.
• Consolidate global procurement reporting and produce global procurement content for QBRs using regional inputs that provide a consistent account-wide view
• Support strategic client pursuits and global QBRs by clearly articulating Procurement’s strategic contribution, measurable value and bottom-line benefits.
• Validate and consolidate procurement value delivered globally, including savings and value data submitted by the regions.
• Implement programs and initiatives to ensure achievement of agreed goals, metrics and KPIs.
• Oversee global procurement resource requirements and support alignment of regional resource planning with account priorities.
• Escalate and coordinate resolution of major regional risks and issues requiring global intervention.

 

CONTRACTING

• Provide global oversight of contracting activities in alignment with the approved sourcing strategy, account requirements and C&W policies.
• Interpret contracts, negotiate with suppliers where global involvement is required, and ensure appropriate contractual records retention plans are in place on the account.
• Advise management regarding contractual rights, obligations, effective use of resources and legal matters, engaging the appropriate Legal stakeholders when required.
• Support global oversight of contract compliance and ensure that material compliance risks identified by regional teams are escalated and addressed through the appropriate governance channels. 

 

SOURCING

• Set the strategic sourcing direction for the account and ensure that regional sourcing activity supports the global procurement strategy.
• Sponsor or lead high-complexity and cross-regional sourcing projects and RFPs, including analysis, negotiation and recommendation of outcomes.
• Engage Category Managers and preferred suppliers in the execution of procurement responsibilities, in line with C&W and Client requirements.

 

STAKEHOLDER ENGAGEMENT

• Maintain strong relationships with global Client stakeholders and act as the primary procurement interface at global account level.
• Partner with Regional Procurement Leads to ensure consistent communication, clear ownership and effective escalation across regions, while regional teams remain accountable through their respective regional management structures. 
• Work closely with Finance, Operations and other functions to understand business requirements and align procurement priorities.
• Participate in and lead meetings at the appropriate level and frequency.

 

STRATEGY

• Define and maintain the global procurement strategy, based on spend, supplier, operational and market insights.
• Embed responsible sourcing, sustainability and supplier diversity considerations into the global procurement strategy and related account initiatives.
• Align procurement objectives with the Client account plan and translate global priorities into clear direction for regional delivery.
• Identify and progress global opportunities and cross-regional synergies across the account. 
• Drive the sharing of procurement best practices, innovation initiatives and lessons learned across regions to improve consistency and performance globally. 
• Develop global supplier strategy and ensure alignment with category strategies, preferred supplier programs and account objectives.
• Employ C&W best practices, policies, processes, tools and templates, incorporating both C&W corporate and Client account specifications.
• Lead benchmarking activities to evaluate market trends, supplier competitiveness and emerging sourcing opportunities, using spend and supplier performance insights to identify value creation opportunities.

SUPPLIER PERFORMANCE

• Provide global oversight of strategic supplier relationships, while regional supplier management and performance reviews remain led regionally.
• Maintain visibility of supplier compliance trends and ensure that significant compliance risks are escalated through the appropriate governance channels. 
• Consolidate supplier performance insights across regions and identify trends, systemic issues and improvement opportunities.
• Provide global oversight of supplier risk management, ensuring that material supply chain, operational, financial, compliance and sustainability risks are identified, assessed, mitigated and escalated appropriately.
• Escalate major supplier performance issues and coordinate global corrective actions where required.
• Maintain tracking and reporting mechanisms that provide the required supplier performance, compliance and value outputs.
• Maintain organised records and appropriate checks and balances for service contracts and compliance requirements.

FUNCTIONAL LEADERSHIP AND CONTINUOUS IMPROVEMENT 

• Provide strategic and functional leadership across Regional Procurement Leads and Procurement teams, setting global direction and promoting alignment without direct line-management accountability for regional resources. 
• Promote procurement capability development, knowledge sharing and continuous improvement across regions in partnership with the relevant Regional Procurement Leads, who retain responsibility for individual objectives, performance management and coaching within their teams. 
• Foster an inclusive and collaborative global procurement community, encourage open dialogue and support shared accountability for delivery of agreed global priorities and outcomes. 
• Leverage data, analytics, AI and digital procurement technologies to measure performance, demonstrate Procurement’s impact on client outcomes, support workload planning and drive continuous improvement across sourcing, category management and supplier-risk activities. 
• Perform other related duties as assigned.

JOB REQUIREMENTS & QUALIFICATIONS

• Bachelor’s degree in Business or related field is required. MBA or related Master’s Degree preferred. 
• 10+ years’ experience in Procurement and Strategic Sourcing, including experience supporting complex, multi-country or global client accounts, ideally within facility services or a related discipline. 
• Proven experience developing procurement strategies, leading complex sourcing programmes and operating effectively within a global matrix organisation. 
• Demonstrated experience engaging senior client and internal stakeholders and influencing geographically dispersed procurement teams within a complex matrix organisation.

TARGETED COMPETENCIES

• Understanding of the Strategic Sourcing processes and demonstrated proficiency with e-tools such as e-RFPs, reverse auctions, e-catalogs, and contract management systems
• Must possess legal knowledge, ability to prepare/negotiate agreements & amendments, and the abilit