Senior Facilities Manager, Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role

A multi-disciplinary Facilities Management role responsible for the delivery of contracted services within our clients.

The Facilities Manager will be responsible for delivering exceptional client service, contract delivery, management of hard and soft services, financial management, and acting as an ambassador of the IFM PARTNER team on site.

Key Responsibilities

• Day-to-day site management including site functionality, escalation management, asset management, planning and client satisfaction.

• Manage Building Management Systems and Preventative Planned Maintenance programmes.

• Maintain operation and maintenance manuals, warranties, asset and lifecycle registers.

• Ensure compliance with IFM PARTNER and client policies, statutory requirements and SOPs.

• Manage budgets, purchase orders, invoices, service charges, rent, insurance and local taxes as applicable.

• Ensure service requests are delivered within agreed KPIs and SLAs.

• Manage facilities vendors delivering hard and soft services.

• Oversee housekeeping, cleanliness audits and cleaning vendor performance.

• Respond to facilities projects, fit-outs and crisis management activities.

• Champion workplace experience, wellbeing, collaboration and employee engagement.

• Lead employee experience reviews and service improvement initiatives.

• Build effective relationships with clients, landlords, partners and vendors.

• Communicate risks and operational issues to client management teams.

• Provide leadership, direction and mentoring to site teams and vendors.

• Conduct risk assessments and ensure H&S compliance documentation is maintained.

• Lead site-level energy management and sustainability initiatives.

• Manage facilities team objectives, performance and development where applicable.

• Occasional travel may be required.

About You

• 7+ years of IFM experience including 3-5 years of direct Facilities Management experience.

• Experience managing combined hard and soft services.

• Experience using CMMS and maintenance management systems.

• Experience managing teams and people.

• Knowledge of sustainability, energy management systems, building regulations, H&S and statutory compliance.

• Project management experience is desirable.

• Ability to meet deadlines and solve problems in a collaborative, service-focused manner.

• Awareness of industry trends and best practices in facilities management.

• Strong communication skills and proactive approach.

• Commitment to continuous improvement and operational excellence.

• Proficiency in Microsoft Office applications and technology tools.

• Adaptability to changing priorities and projects.

• English and local language proficiency required.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.