The Role – Be the Face of Mercure
First impressions matter, and as our Hotel Receptionist, you'll play a key role in creating them. You'll be the friendly face that welcomes our guests, the helpful voice that answers their questions, and the person who helps ensure their visit runs smoothly from arrival to departure.
If you enjoy meeting new people, take pride in delivering excellent customer service and thrive in a busy, people-focused environment, we'd love to hear from you!
Previous customer service experience is essential, but previous hotel experience is not required.
We'll provide full reception training, giving you the knowledge and confidence to succeed in the role.
What You'll Be Doing
- Welcoming our guests: Creating a warm, professional and memorable first impression for everyone who walks through our doors.
- Managing arrivals and departures: Checking guests in and out efficiently while ensuring a smooth and enjoyable experience.
- Handling reservations: Making hotel and restaurant bookings and assisting guests with their enquiries.
- Processing payments: Taking payments accurately and following the correct billing procedures.
- Delivering exceptional service: Responding to guest requests, resolving queries and going the extra mile to exceed expectations.
- Supporting the team: Working closely with colleagues across the hotel to ensure our guests receive the best possible service.
- Representing Mercure: Being a positive ambassador for our hotel and helping create an atmosphere that makes guests want to return.
What We're Looking For
- A genuine passion for customer service and making people feel welcome.
- A friendly, approachable and professional manner.
- Good communication skills and a positive, can-do attitude.
- Strong attention to detail and the ability to stay organised in a busy environment.
- Confidence when handling payments, guest enquiries and multiple tasks.
- A reliable team player who is happy to support colleagues when needed.
- Flexibility to work a mixture of early and late shifts, including weekdays, weekends and public holidays.
Shift patterns:
- Early: 6:00am – 2:30pm
- Late: 2:00pm – 10:30pm