Responsible for handling incoming calls and guest requests related to Housekeeping services, coordinating with the Housekeeping team to ensure timely delivery of guest amenities, linen, and other requested items, while maintaining excellent guest service and communication standards.
Key Responsibilities
Answer incoming telephone calls professionally and respond to guest requests related to Housekeeping services.
Record, follow up, and coordinate guest requests with the relevant Housekeeping team members to ensure timely completion.
Handle requests for extra amenities, towels, pillows, blankets, baby cots, and other guest supplies.
Communicate guest requests, complaints, and special instructions accurately to the relevant departments.
Monitor the status of outstanding requests and follow up with the assigned team until completion.
Maintain accurate records of guest requests, telephone calls, lost and found reports, and other Housekeeping-related information.
Coordinate with Front Office, Engineering, Laundry, and other departments when necessary to resolve guest requests.
Ensure all guest information and room details are handled confidentially.
Maintain cleanliness, organization, and proper documentation at the Housekeeping Order Taker desk.
Report guest complaints, special requests, and operational issues to the supervisor promptly.
Follow hotel Standard Operating Procedures (SOPs), safety regulations, and brand service standards.
Perform other duties as assigned by the Executive Housekeeper or immediate supervisor.
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