We are seeking a friendly and professional Telephone Operator to join our team in Dubai, United Arab Emirates. As a Telephone Operator, you will be responsible for managing hotel communications and ensuring all guests and callers receive prompt, courteous, and efficient assistance, reflecting our commitment to exceptional hospitality.
- Answer incoming calls promptly and professionally, following hotel brand standards.
- Transfer calls accurately to the appropriate departments and colleagues.
- Provide guests with information about hotel facilities, services, and promotions.
- Handle guest inquiries, requests, and complaints with courtesy and efficiency.
- Manage wake-up calls and ensure timely delivery of guest messages.
- Coordinate with hotel departments to ensure prompt responses to guest requests.
- Maintain accurate records of calls and requests, where required.
- Handle guest information confidentially and follow hotel communication procedures.
- Follow emergency communication protocols and notify the relevant departments when necessary.
- Maintain excellent telephone etiquette and a professional attitude at all times.