Plan, coordinate, and execute banquet events and functions in accordance with client requirements and organisational standards
Manage all aspects of event logistics, including venue setup, equipment allocation, and technical arrangements
Supervise and direct banquet staff to ensure seamless service delivery and adherence to quality standards
Liaise with clients to understand event objectives, preferences, and special requirements, ensuring exceptional customer satisfaction
Collaborate with culinary and kitchen teams to coordinate menu planning, food preparation, and presentation
Monitor and manage banquet budgets, ensuring cost-effectiveness whilst maintaining service excellence
Oversee vendor relationships and coordinate with external suppliers for catering, décor, and entertainment services
Conduct pre-event briefings and post-event debriefs with team members to optimise performance and identify improvement opportunities
Ensure compliance with health, safety, and hygiene regulations throughout all banquet operations
Handle guest concerns and resolve issues promptly and professionally to maintain the hotel's reputation
Maintain detailed records of events, including contracts, timelines, and client feedback for future reference
Develop and implement strategies to maximise revenue and occupancy for banquet facilities
Train and mentor banquet staff on service protocols, product knowledge, and customer engagement techniques
Conduct regular inspections of banquet areas, equipment, and facilities to maintain high standards of cleanliness and functionality
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