OVERVIEW: Gallaudet University, federally chartered in 1864, is a bilingual, diverse, and multicultural institution of higher education dedicated to the intellectual and professional advancement of Deaf and hard of hearing individuals through American Sign Language and English. Gallaudet maintains a proud tradition of research and scholarly activity and prepares graduates for career opportunities in a highly competitive, technological, and rapidly changing world. As part of the university, the Laurent Clerc National Deaf Education Center is a federally funded center that operates exemplary elementary and secondary education programs for deaf and hard of hearing students as well as national outreach programs which develop and disseminate innovative curricula, instructional techniques, and products nationwide, and provide information, training, and technical assistance to parents and professionals serving children from birth through age 21.
Financial Services Coordinator
Regular
Pay Type:
Salary
Exempt Status:
Yes
Compensation Grade (Track/Level):
P2
Hiring Range (Commensurate with experience and qualifications):
$70,878.00-$94,469.00
Salary Ranges:
All Compensation Grades
Supervisory Organization (Department):
Student Financial Services
Summary:
Reporting to the Manager of Student Financial Services (SFS), the Financial Services Coordinator coordinates student account activities, focusing on Vocational Rehabilitation (VR), third-party sponsorships, billing, receivables, account reconciliation, and discrepancy resolution, while collaborating with University departments to ensure accurate financial transactions, maintain compliance, provide quality service, and improve operational processes.
Job Description:
Vocational Rehabilitation and Third-Party Billing
- Serves as the primary Student Financial Services (SFS) point of contact for Vocational Rehabilitation (VR) agencies and other third-party sponsors, maintaining effective working relationships and coordinating billing and payment activities.
- Reviews authorizations and sponsor requirements to verify eligibility, covered charges, funding limitations, and billing conditions; and prepares invoices and monitors outstanding receivables.
- Processes and reconciles third-party payments, credits, refunds, and adjustments; and researches and resolves discrepancies involving authorizations, invoices, charges, and balances.
- Maintains accurate supporting documentation and recommends improvements to billing and collection processes.
Student Account Coordination and Collaboration
- Reviews, analyzes, and reconciles student accounts to resolve discrepancies involving charges, payments, financial aid, sponsorships, waivers, credits, refunds, and adjustments.
- Collaborates with the University departments to resolve complex account issues and coordinate the accurate application of financial aid and third-party funding.
- Provides guidance on student account procedures, billing, sponsorships, payment processes, and financial clearance requirements.
Reporting, Compliance, and Process Improvement
- Develops and maintains reports on third-party billing, authorizations, invoices, payments, receivables, and student account activity; and analyzes data to identify discrepancies, trends, and opportunities for improvement.
- Maintains records and supporting documentation for audits and ensures compliance with University policies, applicable regulations, contractual requirements, and SFS procedures.
- Supports process documentation, workflow improvements, and testing of Workday Student, Transact, and other student financial services systems.
Student and Sponsor Services
- Provides timely, professional assistance to students, families, VR counselors, sponsors, and University employees regarding student accounts, billing, funding, and financial responsibilities through email, phone, video, in-person service, and ServiceNow.
- Explains account information and financial requirements clearly, helps resolve funding and payment issues, and ensures consistent application of University policies and financial controls.
Additional Responsibilities
- Provides backup support for SFS operations and participates in projects, committees, training, orientations, and outreach activities as assigned.
- Establishes and maintains a positive and supportive working relationship with co-workers and supervisors.
- Demonstrates a genuine commitment to belonging in the workplace and participates in activities and workshops to foster continuous learning.
- Serves as a mandatory reporter under Title IX; and commits to completing Title IX training and other compliance requirements on an annual basis.
- Prioritizes safety in the workplace as a collective responsibility for the well-being of employees and fosters a culture of safety that is integral to our success, including strict adherence to safety procedures and protocols, as well as promptly reporting any safety hazards or incidents.
- Performs related and other duties as needed.
Required Qualifications:
- Bachelor’s degree.
- A minimum of three years of professional experience with student services, financial analysis, or a related field.
- Ability to communicate in American Sign Language.
Preferred Qualifications:
- Experience working with Vocational Rehabilitation (VR) agencies.
- Experience working in a higher education setting.
Knowledge, Skills, And Abilities:
- Strong ability to analyze and reconcile financial transactions, resolve discrepancies, maintain accuracy, and manage multiple priorities and deadlines.
- Strong ability to communicate effectively and provide excellent customer service to students, families, external agencies, and University departments.
- Strong ability to collaborate effectively with students, families, external agencies, and University departments in support of timely and accurate financial services.
- Demonstrated experience with Vocational Rehabilitation (VR) billing, third-party sponsorships, student accounts, billing, payments, refunds, accounts receivable, or higher education financial operations.
- Demonstrated experience using W