Program Management Account Liaison

Job Title

Program Management Account Liaison

Job Description Summary

The Program Management Account Liaison coordinates with the Project Management Delivery team by defining all client-specific delivery deliverables and governing the Project Management Delivery Team’s compliance with these expectations. This may include (but is not limited to), managing dashboards and client reporting, providing oversight for Landlord lease obligations, producing regular reports for internal and external use related to design, permitting, costs, schedule, procurement, and installation. The ideal candidate for this role will have at least 5 years of relevant experience and have experience serving as a Program Manager in multiple domestic markets. This role will report directly to the Senior Account Director with a dotted line accountability to the P&P Platform to enact C&W best practices for Project Management Delivery.

Job Description

Essential Job Duties:

·       Scheduling:  The Program Manager is responsible for coordinating with the dedicated project scheduler to provide the client with an ongoing schedule update on a bi-weekly basis. This schedule should align with the proposed project budget developed as noted under “Estimating”.

·       Reporting: The Program Manager is responsible for seeing that all projects utilize the same project-specific reporting as defined in a mutually developed reporting library/schedule to include cadence, format, and points of information.  The Program Manager will also develop enterprise-level reporting in concert with the project-level reporting that allows the client to gain a firm understanding of the state of each project and to share that data with senior leadership within the organization.   Financial Reporting shall be mutually developed and may include individual project and consolidated budget-to-commitments and variances, utilization of tenant improvement allowances, use of tenant improvement allowance, and cash flow projections. 

·       Quality Control:  The Program Manager is responsible to identify gaps in process compliance and provide quality assurance on the delivery of project management services on projects within their programs.   When needed, the Program Manager is responsible to develop project recovery plans in collaboration with client and supporting project managers when projects within their programs incur change or risks that destabilize delivery or realization of program goals.

·       Participation:  The Program Manager may participate (as needed) in project-specific meetings hosted by the dedicated project team to remain informed on the project status and to ensure the local in-market teams are acting in compliance with the project delivery expectations noted above.  The Program Manager may also travel to the project site as needed to fulfill the requirements of this role, subject to mutual approval by the Client, the Program Manager, and the Project Director as it pertains to the best interest of the project and the client.  The Program Manager manages internal and external relationships in support of the program, including internal engagement of supporting resources.

·       Client Interaction:  The Program Manager shall be on site with the Client for regular updates according to a schedule mutually agreed upon by the Client, the Program Manager and the Project Director.  The Program Manager ensures integration between project managers and all other disciplines and stakeholders required for the successful completion of projects by coordinating communication, deliverables, and role clarity.

·       Oversight of Delivery:  The Program Manager serves as the primary point of contact for Client for the Project J and is responsible for all aspects of Project Management Delivery.   The Program Manager may recommend performance measurements for local project delivery teams to help promote and ensure compliance with the project management delivery expectations for Project J.  The scope of Project Management Delivery Services for Project J is outlined on the succeeding pages.

Education/Experience/Training:

• Bachelor's degree in Architecture, Engineering, Construction Management, Business Administration or related field. Master's degree or Certification a plus.

• Five or more years of related experience with 2 or more years of personal management experience preferred.

• Up to 50% travel

• Ability to contribute to the strategic direction of the assigned department or assigned practice area.

• Advanced project management skills with expertise in the project management business. 

• Expert in client relations, client management and consulting. 

• Excellent verbal and written communication skills. 

• Highly organized with strong analytical skills.  

• A proficient working knowledge of accounting and financial reporting, budgeting, scheduling and processes as they relate to corporate real estate, design and construction. 

• Software skills:  Microsoft Office applications, MS Project.

Project Management Services

Project Definition and Strategy Phase

Assist Buyer to Develop Buyer Program Goals and Objectives (Project Definition)

Review Strategies for the Project Approach (Budget, Schedule and Scope)

Assess and Determine Project Team Members

Develop Preliminary Master Project Budget and Schedule

Market Analysis and Building Selection Phase

Provide Technical Support for Real Estate Transaction

Contribute Support for the Building and/or Site Recommendations

Support in the Base Building Delivery Due Diligence Efforts

Design Planning, Engineering and Early Procurement Phase

Administer Design Team Bidding, Selection, Contract Negotiations and Contract

Administration

Coordinate and Oversee Design Team

Identify, Recommend and Release Long Lead Delivery Materials and Systems

Assist in Permit Coordination and Municipal Approvals

Administer Construction Contractor Identification, Bidding and Recommendation,

Obtain Approval of Contractors from Buyer Prior to Contract Preparation and Negotiation

Prepare Construction Contracts on Buyer Form in Support of Contract Negotiations and Contract Execution

Assist Buyer in Third-Party Vendor Selection and Contract Negotiations for Services

Contracted Directly by Buyer

Contract Administration

Manage and Track Master Budget and Schedule (On-going Throughout Project)

Construction Implementation Phase

Coordinate and Oversee Design Consultants and Construction Contractor

Construction Progress Reporting and Issue Resolution

Manage Monthly Billing Review and Recommendation of Approvals

Periodic Field Observation and Quality Control Review

Coordinate and Integrate Buyer Direct Vendor’s Services and/or Work into the Project

FF&E/Technology Infrastructure* Design and Implementation Phase

Oversee FF&E/Technology Infrastructure Design Consultants

Identify and recommend FF&E/Technology Infrastructure Long Lead Delivery Materials and Systems

Assist Buyer in Contractor Selections, Negotiations and Contract Administration

Coordinate and Oversee FF&E/Technology Infrastructure Installations

FF&E/Technology Infrastructure Contracts Progress Reporting and Issue Resolution

Manage Billing Review and Approvals

Field Observation and Quality Control Review

(*) Buyer Direct Service Providers: Structured Cabling, Furniture, Audio/Visual, Security, etc.

Project Close-Out and Quality Assurance Phase

Coordinate Project Acceptance and Punch List

Coordinate and Monitor Securing Project Completion Documentation

Manage Contract Close-Out Process for All Contracts

Assemble Final Billing Process

Develop and Issue Final Project Summary Report

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company wil