Promptly answer all requests for reservations and record them accurately.
Communication between Front Office and Reservations Office open and reciprocal.
Ensure completion of daily duties (e.g. Correspondence, Reports, etc)
Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
Ensure that any payment issues are brought to the attention of the Reservations Supervisor and Financial Controller.
Ensure Authority Forms are received and filed for all chargeback bookings.
To have an understanding of our competitors.
Promote up selling of hotel services.
Manage no show bookings in accordance with the hotel cancellation policy
Understand group booking transactions.
Follow Elysium Resort Noosa brand standards to ensure full compliance within LQA Audits
Any other duties assigned by your Supervisor / Manager.
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