Oversee daily operations of the all-day dining outlet, ensuring smooth service delivery and adherence to operational standards
Supervise, train, and mentor outlet staff, including servers, kitchen personnel, and support staff, whilst fostering a positive work environment
Maintain exceptional guest service standards and ensure guest satisfaction through regular interaction and feedback management
Monitor and control food and beverage costs, inventory levels, and stock rotation to optimise profitability
Ensure compliance with health, safety, and hygiene regulations, conducting regular inspections and audits
Manage reservations, table allocations, and guest flow to maximise outlet capacity and revenue
Prepare and analyse operational reports, including sales figures, labour costs, and performance metrics
Implement and maintain quality assurance procedures for food presentation, taste, and service consistency
Address guest complaints and concerns promptly, implementing corrective measures as necessary
Collaborate with the culinary team to develop menus, seasonal offerings, and promotional initiatives
Conduct staff briefings and performance reviews, identifying training needs and development opportunities
Manage scheduling and rostering to ensure adequate staffing levels during peak and off-peak periods
Liaise with other departments (housekeeping, front office, maintenance) to ensure seamless hotel operations
Maintain outlet cleanliness, ambiance, and aesthetic standards in accordance with Fairmont brand guidelines
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