Oversee the daily operations of assigned outlet(s), ensuring smooth and efficient service delivery in accordance with Fairmont standards
Manage and supervise outlet staff, including scheduling, training, performance evaluation, and professional development
Ensure strict compliance with health, safety, hygiene, and food safety regulations and company policies
Monitor inventory levels, control costs, and manage procurement to optimize profitability while maintaining quality standards
Maintain exceptional service quality and guest satisfaction by implementing and enforcing outlet standards and procedures
Address and resolve guest complaints and concerns promptly and professionally to ensure positive experiences
Prepare and manage outlet budgets, monitor financial performance, and submit regular reports to senior management
Coordinate effectively with other hotel departments including housekeeping, front office, and culinary teams
Develop and implement marketing initiatives and promotional activities to drive revenue and increase outlet visibility
Conduct regular staff meetings, training sessions, and performance reviews to maintain high service standards
Ensure the outlet environment is clean, well-maintained, and aesthetically aligned with Fairmont brand standards
Manage vendor relationships, negotiate contracts, and oversee ordering and delivery of supplies and products
Analyze sales performance metrics and identify opportunities for improvement and revenue growth
Maintain detailed records and documentation related to operations, staffing, and financial transactions
Represent the outlet and hotel in a professional manner, embodying Fairmont values and hospitality excellence
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