Oversee all in-room dining operations, ensuring seamless service delivery and exceptional guest experiences across all service periods
Develop, curate, and manage the in-room dining beverage program, including wine selection, spirits, and premium non-alcoholic offerings
Maintain comprehensive wine inventory and cellar operations, implementing proper storage protocols and rotation procedures to preserve product quality
Provide expert beverage recommendations and wine pairing guidance to guests, demonstrating extensive knowledge of wine regions, varietals, and production methods
Train, mentor, and supervise in-room dining staff and sommelier team members, ensuring consistent service standards and professional development
Manage in-room dining budgets, monitor costs, and implement strategies to optimize profitability while maintaining premium service quality
Ensure compliance with all alcohol service regulations, licensing requirements, and responsible service practices
Utilize beverage management systems, inventory software, and point-of-sale platforms to track stock levels, sales data, and operational metrics
Coordinate with kitchen and housekeeping departments to ensure timely and accurate in-room dining service delivery
Maintain meticulous records and documentation related to inventory, staff performance, guest preferences, and service incidents
Develop and implement staff training programs focused on wine education, service techniques, and guest engagement
Monitor guest feedback and satisfaction metrics, addressing concerns and implementing improvements to enhance the in-room dining experience
Collaborate with the culinary team to create innovative menu offerings and beverage pairings that complement Fairmont's luxury standards
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