Oversee the planning, coordination, and execution of banquet events, conferences, and special functions to ensure seamless service delivery
Supervise and train banquet staff, including servers, bartenders, and kitchen personnel, to maintain high service standards
Manage banquet budgets and pricing strategies to optimise revenue whilst maintaining profitability
Develop and maintain strong relationships with clients, corporate accounts, and external vendors to secure repeat business
Ensure compliance with health, safety, and hygiene regulations across all banquet operations
Coordinate with the culinary team to customise menus and ensure food quality meets organisational standards
Monitor inventory levels, equipment maintenance, and supplies to ensure efficient operations
Handle client inquiries, special requests, and concerns with professionalism and promptness
Prepare detailed event proposals, contracts, and post-event reports
Conduct quality assurance inspections during events to guarantee guest satisfaction
Manage staffing schedules and ensure adequate coverage for all banquet functions
Liaise with other hotel departments (housekeeping, maintenance, front office) to ensure integrated service delivery
Identify opportunities for process improvements and implement cost-saving measures
Maintain detailed records of events, client preferences, and feedback for future reference
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