Oversee all aspects of in-room dining operations to ensure exceptional guest experiences and service excellence
Manage and supervise the in-room dining team, including scheduling, training, performance management, and professional development
Ensure consistent delivery of high-quality food and beverage service in accordance with Fairmont standards and brand guidelines
Monitor operational efficiency, including order accuracy, delivery times, and guest satisfaction metrics
Maintain strict adherence to food safety, hygiene, and health regulations across all in-room dining operations
Collaborate with the culinary team to develop and refine in-room dining menus that align with guest preferences and seasonal offerings
Manage inventory levels, food costs, and portion control to optimise profitability whilst maintaining quality standards
Handle guest complaints and concerns professionally, implementing corrective actions to ensure guest satisfaction and loyalty
Conduct regular quality audits and inspections of food presentation, service standards, and room cleanliness
Analyse operational data and guest feedback to identify opportunities for service improvement and revenue enhancement
Liaise with front office, housekeeping, and other departments to ensure seamless coordination and guest service delivery
Ensure compliance with all company policies, procedures, and local regulations governing food and beverage service
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